Customer Service Data Entry

Shelamar Mcmorris

********.***********@*****.*** • 216-***-****

• Cleveland, OH 44104

Focused professional with notable history of maintaining best-in-class customer experience and building loyal client base and retention. Expertise in providing friendly and engaging environment through verbal and written communication for every customer interaction. Expert at performing inbound/outbound calls, resolving complex issues, surpassing customer needs, and managing requests. Adept at educating customers on company programs, promotions, and specific offers. Reputation for consistently earning strong customer satisfaction based on reviews and retention. Self-directed, flexible, team-oriented, and quick learner with strong time management skills. Able to work in demanding environments within deadlines. Exercise independent judgment, decision-making, and problem-solving abilities. Proficient in MS Office Suite.

Areas of Expertise

Customer Service Management

Operations Management

Product Demonstrations

Zendesk

Organizational Development

Reporting & Documentation

Filing & Record Management

Google Suite

Data Integrity

Inventory Optimization

Team Training & Leadership

Microsoft office

Professional Experience

Visron Technical (Key bank), Brooklyn Ohio

Data Entry Clerk

01/2023 to present 2023 – Present

Oversee receipt and processing of client remittance data as well as manage checks for clearing aligned with standard bank operating procedures. Scan files into an electronic filling system. Remove staples from the paperwork. Assist in various office related task as needed Perform data entry and data transfer. Process remittances and invoice data by receiving, sorting, preparing, and processing it. Enforce department policies and procedures to improve business efficiency.

Area Temps, Cleveland, Ohio 2022 – 2023

Data Entry Clerk

07/2022 to 04/2023

Enhanced data accessibility by transferring data from hard copy to digital database. Entered and sorted out customer information as well as maintained existing data in database to maintain records. Streamlined search and retrieval process by managing hard copies of paperwork. Ensured accuracy and completeness by analyzing data for deficiencies and errors.

Delivered exemplary administrative support for seamless operations.

Intralot, Strongsville, Ohio 2011 – 2022

Dispatcher

(2013 – 2022)

Utilized radios and telephones to schedule and dispatch workers, work crews, equipment, and service vehicles to appropriate locations in line with customer requests, specifications, and needs. Examined most efficient trouble and installation assignment by tracking technician location.

Provided exceptional customer service by offering technical support.

Intralot, Strongsville, Ohio

Customer Service Representative

(2011 – 2013)

Provided prompt and effective responses to customer inquiries to increase satisfaction and loyalty. Preserved and retained records of customer interactions and transactions. Followed up on interactions to address needs and concerns of customers. Performed inbound calls to engage customers with product recommendations.

Additional Experience as Product Support Specialist at Sherwin Williams Cleveland, Ohio

Education

High School diploma

Shaw High East Cleveland Ohio

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