Christian L. Sumayao

Mobile: +63-929*******

Address: Block 8 Lot 18 Villa Olympia Town homes Cainta, Rizal

E-mail: adze21@r.postjobfree.com

Highly Motivated and respected professional with strengths in interpersonal skills discipline, customer service and productivity, Passionate in fitness and wellness particularly in sports industry. Valued for consistency exhibiting a calm and positive demeanour, regardless of the situation.

Innovative professional presenting excellent ability to establish and maintain rapport with clientele based on superb interpersonal and communication skills. Provided personalized management of fitness program utilizing well planned and relevant regiment servicing a wide range of background and capabilities. Extensive focus on education and fitness awareness and development, seminar/ workshop/ individual sessions, and utilizing of educational materials for customer service, fitness and lifestyle fields.

Mediation and effective management as well as technical and problem-solving skills.

Competence in Software and Hardware Applications: Installation, Troubleshooting. Microsoft Office: Excel, Word, Power Point, Photo Shop, in design and Illustrator.

Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable and punctual.

Recognized for long hours, commitment to clients, and attention to detail, professionalism and follow-up, team player.

Public speaking and presentation experience.

Tennis Champion 1994 - 1996 Brook side Hills Tennis Club, 2nd Runner-up Valley Golf and Country Club Philippines, 1996 - 1997. 3rd Placer 1998 – 1999 Regional Tennis Tournament, Philippines.

EVO (Elite Virtual Office)

ISA (Inside Sales Agent)

July 15, 2021 to March 2, 2022

Cold calling/ circle prospecting leads provided by different clients who works in different real estate agencies in US

Responsible for lead generation, downloading from main frame and upload to CRM tool.

Pre-qualify leads who maybe selling/ listing property to an open market.

Startek Philippines

Sr. Customer Service/ Escalation Support

October 7 2019 to June 5 2020

Taking inbound calls pertaining to;

-Bill concerns

-Payment

-Sales promotions

-Technical issue complaints

-2nd half of my shift, attending customer complaints/ supervisor call

Gulf Catering Food Factory

Area Sales Supervisor/ Fleet maintenance Supervisor

April 27, 2017 to September 3, 2019

Optimize journey plan based on route schedule, visits should be 100% on a daily basis.

Minimize carryover as and make sure that the product will not be kept as stock, even distribution should be followed.

Communicate with salesman daily, to improve sales strategies and planning.

Conduct training and market survey to monitor sales movement/ fluctuation.

Update customers with promotions and offers to increase sales.

Make sure that all vehicles are in good condition for travelling.

Follow Government standard when it comes to safety standards.

Operation card, registration and vehicle inspection should be up to date to avoid delays and traffic violations.

IBEX Global

Sr Customer Service/ Escalation Support

Oct 07, 2013 to September 2016

Work on escalated calls and ensure that customer queries are handled accordingly. Handle all types of concerns like billing inquiry, payments, service follow-up, technical issues and soft collections.

Set up new connection of cable or fibre service if needed.

JP Morgan Chase & Co.

Sr. Customer Care Representative

October 2010 to August 28, 2013

Process payments, funds transfers and soft collection.

Assist clients with their banking needs, including wealth management and mortgages.

Updating client’s personal records, taxes and billing via mail.

Hilton Kuwait Resort, Kuwait

Food and Beverage (Captain Waiter), Health Club Shift Supervisor (Tennis Coach, Lifeguard and Receptionist)

September 2006 to June 2009.

Supervise and ensure that service level is met according to standards.

Ensure facilities and equipment is working and safe to users.

Check swimming pools temperature depending on climate condition and chlorine level.

Update promotions and offers aligned with the international hotel standards.

Making sure that staff members are well groomed and equipped with whatever duties they were assigned.

Summer and winter camp master.

First-aid and Lifesaving skills.

Tennis tournament organizer 2007- 2009.

Tennis and Swimming Coach.

Party and meeting organizer, British Ladies Association.

Knowledge in different types of table settings and serving.

Performed all necessary tasks of food & beverage according to the standards performance manual of the hotel.

Greet and seat customers and serve them in a professional, discreet and personalized way.

Acquired in-depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.

Consistently monitored quality of food & beverage being served.

Practised good customer relations and attend to customer complaints / queries satisfactorily.

Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment.

Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene).

Ensured minimum wastage, breakage and spoilage.

Actively use up-selling techniques to exceed guest expectations and increase revenue.

Al-Mousherji Catering Company, McDonald’s Kuwait,

Year 2001 – 2005

Crew Trainer

Equipment Technician

Cashier, Server and Order Taker

Secondary, 1992 – 1996

Juan Sumulong Memorial Junior College

Taytay Rizal Philippines

Vocational, 1996 – 1998

AMA Computer Learning Centre

Mandaluyong City, Philippines

Computer Programming

Tertiary, 1998 – 2000

Cainta Catholic College

Cainta Rizal Philippines

Bachelor of Science in Computer Science (Undergraduate 4th year)

Pro Guns and Ammo, Safe and Responsible Firearms Awareness.

Philippine National Red Cross, rescue unit.

Falcon Action Group of Rizal

Kuwait Red Crescent

Tau Gamma Phi, Colegio De San Juan de Letran Calamba, Laguna

Citizens Crime Watch, Public Safety, First Aid and Rescue.

Summary of Qualifications

Career Achievements

Professional Background

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