Customer Service Store Manager

Jodi Snedden

Longview, WA ***** 360-***-**** adzdzz@r.postjobfree.com

Manager Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Skilled in working under pressure and adapting to new situations and challenges to improve the organizational brand.

Skills

Team Building

Goal-Oriented

Motivational Leadership

Customer Service

Conflict Resolution

Cost Control

Operational Efficiency

Sales Generation

Records Organization and Management

Strategic Decision-Making

Staff Training

Oversee Administrative Functions

Performance Monitoring and Evaluation

Education

Associate of Applied Science: Business Management Expected in September 2023

Lower Columbia College - Longview, WA

Work History

Director of Stores, Redleaf Coffee Company – Kelso, WA February 2019 – January 2020

Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction.

Evaluated employee performance against set objectives, proving excellent analytical abilities.

Fostered a positive working environment that encouraged collaboration and teamwork among employees.

Analyzed data from financial reports to identify areas of improvement in business operations.

District Manager, Starbucks Coffee – Portland, OR January 2006 – January 2019

Responsible for leading a team of 24 stores to exceed customer expectations while meeting financial goals.

Accomplished goals by establishing priorities and organizing workload to meet deadlines.

Collaborated with Human Resources on recruiting efforts for new hires throughout the district.

Worked with direct reports to develop and implement action plans, improving operating results.

Store Manager, Starbucks Coffee – Longview, WA January 1998 – January 2006

Managed all store operations, including inventory and cash control, personnel, and opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to policies.

Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service.

Accomplishments

District Manager of the Quarter Award

Store Manager of the Year Award

Manager Coach Mentor (Manager Trainer)

Certified Classroom Instructor for Core Classes

Contact this candidate