Customer Service Technical Support

RAMANDEEP SIDHU

**** ******* **, *** *****, WI **154, USA

E-mail: **********.********@*****.*** Mobile: +1-414-***-**** OBJECTIVE

To contribute exper.se in informa.on security, cloud administra.on, and technical support while pursuing professional growth and innova.on.

WORK EXPERIENCE

Business Services Support Analyst – Smythe LLP, BC, Canada - May 2022 - Present

• Safeguard data integrity through security measures, inves.ga.ons, and compliance.

• Lead efforts in risk assessment, vulnerability analysis, and security enhancement.

• Upgrade security systems by monitoring the environment and implemen.ng enhancements.

• Collaborate with project teams to assess department needs and op.mize solu.ons.

• Analyze IT security logs and reports, troubleshoo.ng complex technical issues.

• Strong problem-solving and communica.on skills for technical and non-technical stakeholders.

• Team lead experience managing projects, op.mizing workflow, and enhancing team performance.

Senior Technical Support Advisor – Concentrix, NS, Canada - Oct 2020 - Feb 2022

• Provided empathe.c resolu.ons and managed MicrosoK 365, D365, Azure, Windows, macOS.

• Ensured SOP compliance, conducted technology training, and enhanced team performance.

• Collaborated with cross-func.onal teams to resolve complex technical issues. Field Controller - Geek Squad Ltd, Halifax, NS, Canada - March 2018 - Feb 2020

• Managed installer schedules, op.mized daily schedules, and analyzed key data.

• Validated field agents' transac.ons, coached installers, and researched service op.miza.ons.

• Collaborated with business partners to provide insights on client data. Customer Service RepresentaMve – Best Buy, NS, Canada - Sep 2016 – March 2018

• Implemented security measures, verified customer iden..es, and priori.zed data protec.on.

• Recognized for excellent customer service and adherence to professional ethics. ADDITIONAL SKILLS

• Informa.on Security • Cloud Administra.on • Team Leadership • Technical Support

• Azure Administra.on • Network Security • Troubleshoo.ng • Project Management EDUCATION

• Master of Eng. in Interworking - Dalhousie University

• Bachelor of Technology in Electronics and Communica.on Eng. – Punjab Technical University.

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