Human Resources Customer Service
Resume:
Mayra I. Roldan
West Springfield, MA 01089
*********@*****.***
Functional Summary:
Bilingual- English/Spanish- oral, and written
Strong work ethic, professional demeanor and great initiative
Energetic and reliable, skilled with working with a diverse group of people
Knowledgeable in Administrative operations and functions
Microsoft Office skills (Excel, Outlook, PowerPoint, Word, Spreadsheets and Data Base)
File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested, proofreading
Telephone and Customer Service Skills
Summary of Qualifications:
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents
Prepared monthly reports for records, closed terminated records, insured that all documentation has been received and filed and company data reports using advanced Microsoft Office (Word, Outlook, Excel, and PowerPoint)
Successfully established effective systems for record retention by creating database for daily correspondence tracking
Facilitated and investigated new onboard personnel members
Processed paperwork analyzed complaints to identify and resolve issues
Prepared and transmitted payroll paperwork to headquarters to get processed Employment:
Hulmes Transportation
West Springfield, MA 01089
Van Driver August 2013- Present
Council on Aging
West Springfield, MA 01089
Meals on Wheels Driver November 2012- May 2014
MA Army National Guard
Westfield, MA 01085
Sergeant/Squad leader July 2007- January 2012
HR Assistant / Unit Training NCO November 2004- September 2009
Automated Logistics / Dispatcher May 1997- January 2012 MA Army National Guard
Westover AFB
Chicopee, MA
Tool and Parts Attendant Aug 1998- Apr 2001
Education and Certifications:
Unit Training NCO Camp Robinson Little Rock, ARK. 12/ 2008
Human Resources SPC Course PH II FT Devens, MA 11/2007
Human Resources SPC Course PH I FT Devens, MA 11/ 2007
Automated Logistical Specialist Quartermaster School FT. Lee, VA 8/1997- 4/1998
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