MUKESH PANDEY

Professional Summary

Technical Leader with almost a decade of experience in managing,Troubleshooting/debugging and resolving Customer Escalation. Hold wide spectrum of knowledge for telecom (majorly voicemail), Gateways, Router, Network and Contact center Solutions activities across the different verticals of the project.

Core Competencies and Skill Profile:

Technical

Operating System

Linux, Unix, MAC, Windows, Centos

Environment

Client- Server, Source Insight, GIT,

Database

MS SQL, Informix, PostGress, MongoDB

Internet Tools

VMware Virtualization, OVA, Bomber, Grinder, Wireshark, Fiddler, HTTPS Requester, BurpSuite, Selenium, Microsoft EWS Client, SOAP UI, Perf-Mon, Notepad++, web ex, Microsoft teams, Genesys cloud, SIP RFC’s

Languages

C/C++, Java, xml, tickle, scripting

Other

Load Generator, Spectrum Analyzer, Grinder v3.4, Bomber XP, Translator X, Sipp tool, MicroSIP, Kapanga, Cisco Unity, UC Edge, Cisco unified SIP proxy, High Availability

Telecom Skills

WIRELESS: Voice Gateway, Voice Mail and communication, Routers, Switches, Communication/Call Managers LTE, SIP signaling and proxy, EPC &Next Generation Core (5G)

PROTOCOLS: VOIP, SIP, LAN, WAN, TCP/IP, HTTP/HTTPS, FTP, DNS, DHCP

TECHNIQUES – Web ex Contact center Solution deployment and troubleshooting

Functional

Management and Leadership Skills

Worked in AGILE mode on several large and complex projects and delivered the values to end customer.

Leading the complete team offshore along with onshore work and helping team to grow and time deliver quality.

Enabling decision making, Communicating, Flexibility

Strong Organizational Skill, Managing Task Effectively, Work well with others.

Flow through on tasks, Holding Accountability, Open to try new things.

Training & Development

Rigorously working on delivering quality training sessions to the team twice the month.

Involved in various training sessions and performing PoC on various other technologies other than getting restricted to current project

Professional Experience (In Reverse Chronological Sequence)

Organization Name

ALTRAN/ARICENT & CAPGEMINI

Client Name

CISCO

Project Name

CUBE, CUSP, CME, CUE and CUCM

Project Duration (From & To in Month/Year Format)

October 2020 To Current

Role/Title

TECHINICAL LEAD

Work Location

RICHARDSON, TX

Project Description

Cisco Unified Border Element (CUBE) is a unified communications border element, providing voice and

video connectivity between the enterprise IP network and service provider network. It is like a voice-gateway, except for the replacement of physical voice trunks with an IP connection.

Responsibilities

•Working on design, development and Engineering support of features of the various Contact center solutions

•Sync-up with Engineering team offshore to troubleshoot issue faced in implementation of feature going in AC (Agile Commit)

•Holding collaborations with different operations team (VXML, DSP farm, Web ex, Call control etc) while also implementing DEVOPS

•Bi-weekly sync up with PO offshore to pass the feedback from customers to maintain and add value to product and come up with new implementation well captured in wiki central

•Involved in high level Arch Sync-up on complex implementations and Serviceability features, securities vulnerabilities, Cloud integration etc.

•Regular sync up and help defect team to make sure the CFD is under control and at same time delivering quality in every release cycle

•Actively working with customers on day-to-day escalations related to Network, Calls quality, Audio and Video issues, Switching, integration and implementation, Contact Center issues

Operating Systems

Linux, Unix, Telnet

Hardware

ASR, ISR, Routers, IOS, Gateways

Software / Special Tools

Sippy, Wire-shark, Micro SIP, Kapanga, SRTP decoder

Languages

C/C++, Shell, tickle, xml

Organization Name

ALTRAN/ARICENT & CAPGEMINI

Client Name

CISCO

Project Name

UNITY VOICEMAIL ON-PREM

Project Duration (From & To in Month/Year Format)

Jan 2014 – September 2020

Role/Title

TECHINICAL LEAD/Senior Software Engineer

Work Location

Gurgaon, Haryana

Project Description

Cisco Unity Voicemail is on prem solution for delivering VoIP and has the largest customer base across the United States. Voicemail solution offers various features Text to Speech, Speech to Text, Unified Messaging, Call Control, IoT and APNS type integrations using best-in-class S/W frameworks.

Responsibilities

Working on design and development of Voicemail features and unified messaging involving G-Suite and Micro Soft Office 365.

Weekly Sync-up with Engeering team offshore to troubleshoot issue faced in implemtation of feature going in AC (Agile Commit)

Holding collaborations with different operations team (CMI, CMS, Spark, CLIO, Mailgun, Platform, Call control etc) while implementing DEVOPS for CPE Cloud

Bi-weekly sync up with PO offshore to pass the feedback from customers to maintain and add value to product and come up with new implementation well captured in wiki central.

Involved in high level Arch Sync-up on complex implementations like Spring migration, Graph API, serviceability improvements, Cloud integration etc.

Regular sync up with defect team to make sure the CFD is under control and at same time delivering quality is every release cycle.

Actively working with customers on day-to-day escalations related to Voicemail and DeVops

Operating Systems

Linux, Unix, Centos, RHEL6 and 7.x

Hardware

VMware 7.0.2, MCS Blade

Software / Special Tools

Grinder v3.4, Bomber XP, NB-IoT Simulator, Translator X

Languages

C/C++, Java (Basic and Advanced), Design Patterns,

Senior Software Engineer (Dec 2015 – Feb 2019):

● Training the team to use the automated system performance load run framework leading to a 20% increase in efficiency

● Single-handedly responsible for continual system level optimization

● Expertized on the design and development life cycle of a wireless Network project

● Gained experience in Packet level debugging of a System/Network

Software Engineer (Sept 2013 - Dec 2015)

● Pioneered automation of system performance load run leading to a 20% increase in efficiency

● Developed the SOP for implementing the above-mentioned framework

● Headed system level performance grand slam load testing for Cisco Unity connection

● Single-handedly responsible for continual system level optimization

Training and Seminars

Delivered trainings to team on voicemail on prem features, unified messaging features, g-suite, office365, SpeechView and prepared the wiki with recordings

Attended trainings for Cisco DeVops, Cisco White Belt Security.

Deliver Customer, migration plans and involved in various customer migrations activity for there on-prem infrastructure like USAA, Federal systems, Department of defense (DoD), Verizon, Bank of America, Walls Fargo, SAUDI ARAMCO etc

Certifications

Google certification Foundations of Project Management

Google certification Project Initiation: Starting a Successful Project

Google certification Project Planning: Putting It All Together

Awards

Awarded ‘SNAP Award for Team Excellence’ for automating process and receiving customer appreciation.

Awarded ‘SNAP Award for Individual Excellence’ in 2019 for continuous Customer support and solving critical escalations.

Awarded ‘Champion of the month’, June 2017 at Aricent-Cisco Unity team.

Awarded ‘WoW Points for Team Leadership Skills’ couple of times for leading team from front.

Awarded ‘Customer Always first’ Kudos couple of times to put customer first and driving the quality of the product.

Multiple times customer direct ‘Kudos’ for extraordinary work and accomplishment for out of box ideas.

Winner of Aricent Annual Hackathon, 2018 for developing a prototype for Preventing Food Adulterations using Blockchain management systems.

Education

Educational Record (In Reverse Chorological Order Starting Highest Degree)

Course of Study

Specialization

Name of University

Address of University

Year of Completion

B. TECH

ELECTRONICS & TELECOMMUNICATION

UTTRAKHAND TECHNICAL UNIVERSITY

Post Office, Chakarata Rd, Chandanwadi, Sudhowala, Uttarakhand 248007

2013

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