Administrative Assistant Customer Service
Resume:
Mary Lee
Amarillo, TX
********@*****.***
Work Experience
Kinship Specialist
Saint Francis Ministries - Amarillo, TX
March 2022 to Present
• Complete assessments of relatives for placement of children and makes recommendation for placement.
• Complete KBI, CANIS, Adult Abuse Registry background checks and fingerprints for prospective relative families Determines and recommends services needed by the child and family in order to maintain placement
• Complete safety plans, as needed, with relative families Completes and maintains written documentation in child/family's case record accurately and within established timeframes
• Provide intervention for clients in crisis Liaison with DCF and court system
• Participate in court proceedings Supports kinship workers and relative families to maintain placements and help children work toward permanency
• Ensure clients’ rights are protected.
• Ensure all clients have received their rights and maintains a signed copy in each file Is knowledgeable of and follows all safety procedures.
Administrative Assistant
Amarillo College - Amarillo, TX
January 2022 to March 2022
• Performed varied and responsible administrative support duties to assist in the processing and completion of operations in the assigned administrative office.
• Acted as an information source regarding policies and procedures; provided information where judgment, knowledge and explanations are necessary, especially in the proper handling of files that contain personal information in order to maintain confidentiality.
• Coordinated various meetings, ceremonies, and receptions as assigned; provided support services for visiting training speakers including selection of meeting rooms and accommodations; prepared agenda items; prepared and maintained a master calendar for the administrative unit. Attended meetings and took minutes.
• Created and maintained spreadsheets and databases for area projects as needed; prepared reports and final documents; oversaw the establishment and maintenance of filing systems.
• Prepared and tracked budget entries for multiple budget accounts to spreadsheet and database systems as necessary and submitted budget reports to directors.
• Sweved as a liaison between the departments, divisions, students, the college, and the community at large; greeted and assisted office visitors and telephone callers; responded to questions; provided information as required; refer to appropriate sources. Administrative Associate V
West Texas A&M University - Canyon, TX
April 2021 to January 2022
• Built and maintained strong relationships with students, faculty and staff; processed incoming and outgoing mail, maintained all office files (students, financial, correspondence), accepted, printed and processed new student applications; scheduled appointments and monitored calendars for the Honors Coordinator and Academic Director; maintained and purchased all items for the department and prepared and processed all requisitions.
• Maintained departmental accounts and budgets
• Allocated and reported procurement card usage each month.
• Supervised student worker by assigning job duties, ensured that they had the necessary tools and understood the task.
• Prepared, processed and maintained travel requisitions and vouchers for the Honors Coordinator and Academic Director, as well as for faculty members who participated in our student travel.
• Coordinated semester student events by reserving a venue, ordering catering, advertising the event, and attending and taking attendance.
• Coordinated program fundraisers by securing a venue, coordinating catering, working with marketing to develop and invitation, maintaining guest lists, receiving RSVPs, making travel arrangements for guest speakers, corresponding with guest speakers.
• Assisted in the coordination of the new student Honors Previews and activities during new student orientation by reserving a venue, arranged catering, ordered tables and chairs, prepared documents and assembled student materials, coordinated student volunteers and mentors, set up and cleaned up as needed.
• Purchased office supplies and furniture for Attebury Honor space . Assisted student who were graduating to ensure their final requirements were submitted to the Honors Director and Coordinator
Buyer/Administrative Assistant
Disco Inc - Amarillo, TX
June 2020 to April 2021
• Track and enter employee's time
• Conducted weekly safety meetings
• Implemented all safety protocols
• Conducted onsite safety inspections
• Conducted safety inspections at offsite work installations
• Serve as support in aiding employees with changes to benefits and records
• Create and execute quotes
• Create and generate purchase orders
• Reconcile invoices
• Process procurement purchases and receive charges
• Resolve invoice discrepancies
• Provide customer service both internally and externally
• Review documents for accuracy
• Review outstanding work orders, purchase orders, and invoices
• Prepare work orders for final pricing of jobs upon completion
• Audit records for accuracy
• Audit vouchers
• Maintain working relationships with vendors
Vocational Services Manager
CENIKOR FOUNDATION - Amarillo, TX
October 2019 to June 2020
• Planned, direct, and coordinate day-to-day activities of the vocational services
• Conducted weekly safety meetings
• Implemented all safety protocols
• Initiated and followed up on all workman's compensation claims
• Cultivated and maintain relationships with vocational services partners
• Considered new jobs and projects for net profit, cash, stability, risk factors and growth
• Remained aware of local market conditions and project realistic sales figures
• Verified all business partner invoices and requisitions
• Developed training methods based on client qualifications
• Assigned job activities to assistants
• Developed budges for materials, capital expenditures, and related expenses
• Provided concise and well-organized reports
• Managed aging and collection processes
• Promote wellness within the facility
• Identified general needs within the long-term community of Cenikor
• Cultivated relationships with businesses, individuals, and other relevant organizations
• Assisted individuals in applying in indigent medical and dental programs
• Followed up with applications submitted for indigent programs
• Attended various types of appointments with clients
• Assisted individuals with legal appointments
• Assisted individuals in obtaining housing upon completion of their program
• Served as a liaison between clients and providers
• Supervised all individuals within vocational program Buyer II
Potter County - Amarillo, TX
January 2018 to August 2019
• Solicited formal and informal bids for goods and services in compliance with statutory requirements.
• Made purchases utilizing an Interlocal Agreement, and/or contracts.
• Developed and wrote bid specifications for competitive open market quotes and base supplier selections on established criteria
• Identified when a good or service is on a county term contract, inform the internal department of the contract and make recommendations to purchase from these internal contracts.
• Generated purchase orders
• Made recommendations for best-fit contractual guidelines
• Developed and executed sound contract administration solutions
• Supported activities for finalizing a contract
• Audited records to ensure accuracy
• Reconciled invoices
• Audited vouchers
• Entered account payables
• Managed department's workloads
• Developed training materials for new employees
• Oversaw new employees
Probation Officer
Potter County - Amarillo, TX
May 2016 to January 2018
• Supervised a diverse caseload of misdemeanor and felony offenders
• Completed case classification assessments/re-assessments and developed appropriate supervision plans
• Administered assessment instruments as required by the community justice assistance division (CJAD) standards
• Made appropriate referrals to facilitate supervision
• Conducted office and field contacts in accordance with the Community Justice Assistance Division
(CJAD) Standards and the needs of the offender
• Conducted urine analysis
• Documented all offender contacts in the computerized Probation Information System and updated records on each offender
• Monitored the offender's compliance with court ordered conditions of community supervision
• Organized case files in accordance with departmental procedures
• Conducted evaluations
• Coordinated with agencies, facilities and/or providers to facilitate appropriate treatment based on the needs of the offender
• Consulted with courts, prosecutors, defense attorneys, law enforcement and other agencies concerning the offender's compliance
Program Specialist
Panhandle Community Services - Amarillo, TX
February 2015 to May 2016
• Received applications for utility assistance
• Reviewed and verified all information provided
• Conducted interviews pertaining to application of assistance
• Approved/denied application for assistance
• Created budgets and educated clients on money management
• Created referrals to various agencies in order to meet client needs Texas Works Advisor III
Texas Health and Human Services - Amarillo, TX
August 2008 to September 2014
• Received applications for federal and state programs to include Food Stamps, Medicaid, and TANF
• Conducted interviews
• Documented and verified information gathered
• Adhere to and explain federal and state policy and procedures to participating clients
• Accurately determined eligibility for Food Stamps, Medicaid, and TANF programs
• Reviewed status of clients for ongoing services
Substitute Teacher
Canyon ISD - Canyon, TX
October 2007 to May 2008
• Followed regular teacher's lesson plans ensuring consistency and optimal learning
• Assigned classwork and homework according to lesson plans
• Maintained a well-managed classroom and positive learning environment
• Supervised students out of class settings such as hallways, cafeteria, and recess Accounts Examiner
Texas Alcoholic Beverage Commission - Dallas, TX
August 2007 to October 2007
• Furnished applicants with information concerning department operations and legal requirements
• Analyzed, edited, and completed source documents
• Audited business records
• Prepared report finding and affidavits
• Adhere to laws, agency rules, regulations, policy and procedures Administrative Assistant II
Texas Department of Public Safety - Amarillo, TX
May 2003 to August 2007
• Answered questions related to policy, laws, and insurance
• Determined legal needs and requirements of driver licenses and identification card applicants
• Administered written and graded tests
• Certified/disapproved certification of driver license
• Restricted license as necessary
Education
Bachelor of Science in Business Administration / Human Resource Management
Wayland Baptist University
Associate of Science in General Studies
Amarillo College
Skills
• Microsoft Word
• Microsoft Excel
• Microsoft Powepoint
• Purchasing
• Procurement
• Knowledge of community resources, commitment to helping others, excellent communication and interpersonal skills, leadership, problem solving, and organization
• Strong customer service (18+ years)
• 10-Key (18+ years)
• Verbal and written communication
• Capable of comprehending and applying new and technical information
• Self-motivated
• Accounts Payable
• Administrative Experience
• Accounts Receivable
• Pricing
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