Human Resources Customer Service
Resume:
Kimberly Taylor
Summary:
A detail oriented professional with good experience in various facets of Human Resources Management and Pay roll. Collaborate with HR services team to answer client's concerns. Experience in Provides quality service in the area of Human Resources and Payroll by providing information on policies and resolution to inquiries for all team members through multi-channel support. Skilled and practical experience in SAP HR and Payroll. Microsoft Office: Word, Excel, PowerPoint, Exchange.
Skills:
• Human Resources (10+ years)
Inventory shrink reduction (10+ years)
Employee training (10+ years)
Payroll
SAP
Merchandise stocking oversight (10+ years)
Training and coaching (10+ years)
Written and oral communication
Operations management
Customer service (10+ years)
Skilled in Microsoft (5 years)
Excel
PowerPoint
Word (2 years)
Medical Billing (4 years)
Medical Coding
Warehouse Supervisor Experience (6 years)
Internal Audits
Office Management
Quality Assurance
Quality Systems
Windows
Leadership
Management
Social media management
Work Experience:
ECS Virtual Support, LLC Jun 2020 – Present
HR/ Payroll/ Virtual Customer Service Representative
Verified client information by analyzing existing evidence on file.
Maintaining the files of all office, processing payroll, accounts payable and receivable.
Collaborate with HR services team to answer client's concerns.
Research HR and related topics to assist with preparing tickets for the HR Services team.
Create, manage, and process tickets on the HR Support Center platform.
Assist clients with inquiries through navigation in the HR Support Center portal.
Engage with new HR Coordinators and Advisors by providing training on ticket management and shadowing calls.
Accurately inputted all patient and insurance information into company's computer system using Microsoft, Excel, Word, and PowerPoint.
Determined appropriateness of payers to protect organization and minimize risk.
Developed standard operating procedures and document workflows for current and future process steps.
Determined and recommended methods to address improvement opportunities.
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
Collaborated with Pharmacy to identify ways to improve services for clients.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Accurately inputted all patient and insurance information into company's computer system posted payments to accounts and maintained records.
Observed strict procedures to protect sensitive patient information, including medical records and payment data.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
Received incoming calls and messages and addressed or triaged phone requests.
Wal Mart Jan 2017 – Jun 2020
Overnight Support Manager and Human Resources
Placed orders for new merchandise when inventory levels were running low.
Answer, triage, and transfer client calls with a high level of customer service
Manage incoming client correspondence via email, phone call, and HR Support Center
Assign client requests to the HR service team for them to provide HR guidance based on state and federal compliance
Collaborate with HR services team to answer client's concerns
Research HR and related topics to assist with preparing tickets for the HR Services team
Create, manage, and process tickets on the HR Support Center platform
Assist clients with inquiries through navigation in the HR Support Center portal
Engage with new HR Coordinators and Advisors by providing training on ticket management and shadowing calls
Coordinated and provided feedback on employee trainings on new Mineral platform
Communicate with other teams across our platform regarding client services and expectations
Solved complex problems by identifying client’s concerns
Implemented new security measures that successfully reduced shrink within store. Education
Trained new associates and provided positive reinforcement.
Amazon Jan 2015 – Jul 2017
Warehouse Supervisor
Tracked production and quality control systems to proactively identify deficiencies.
Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Recorded information, shortages and discrepancies to keep records current and accurate.
Managed scheduling and task delegation for 42-member warehouse team.
Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
Maintained high levels of accuracy in daily operations.
Innovations First Notice –ESIS Jun 2009 – Nov 2015
Insurance Verification Specialist
Verified client information by analyzing existing evidence on file.
Accurately inputted all patient and insurance information into company's computer system using Microsoft, Excel, Word, power point.
Determined appropriateness of payers to protect organization and minimize risk.
Developed standard operating procedures and document workflows for current and future process steps.
Determined and recommended methods to address improvement opportunities.
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
Collaborated with Pharmacy to identify ways to improve services for clients.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Accurately inputted all patient and insurance information into company's computer system
Posted payments to accounts and maintained records.
Observed strict procedures to protect sensitive patient information, including medical records and payment data.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
Received incoming calls and messages and addressed or triaged phone requests.
Education:
Medical Billing and Coding
Computer Systems Institute
High school diploma or GED
Guilford high school Rockford Illinois
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