Contact

Skills

Work History

Information Jerry Technology Alexander Professional Bordeleau

CompTIA A+ certified and highly motivated technician, committed to continuous learning and professional growth by pursuing Network+ and Security+. Highly enthusiastic about PC hardware and a lifelong enthusiast for operating systems and learning about new and emerging technological trends. Eager to apply strong problem-solving abilities, technical knowledge, and passion for emerging technologies to contribute to the success of an organization.

Address

Calgary, AB T3G5S5

Phone

403-***-****

E-mail

adzdpr@r.postjobfree.com

Technical Proficiency

Operating systems (Windows,

Linux, Mac OS)

Networking

Customer Service

Verbal & written

communication skills

Mobile Devices

Troubleshooting & Problem

Solving

Continuous Learning

Security Awareness

Operational Procedures

Analytical Thinking

Multilingual (English, Spanish,

German, Vietnamese)

Interpersonal Skills

Success and results driven

Customer Service & Mobile Device Support

TELUS Retail, Calgary, AB

Assisting customers with ability to diagnose and

resolve hardware and software issues on mobile

devices (iOS, Android), perform root cause analysis, and provide excellent customer support.

Provide knowledge of MDM tools and experience in

managing mobile devices, configuring settings,

enforcing security policies, and deploying

applications.

Knowledge of mobile networking concepts,

including LAN/WAN technologies, TCP/IP, VPN,

Routers

Familiarity with latest mobile operating systems (e.g., iOS, Android), including their features, settings, and limitations.

Educate customers with education of mobile

security best practices, including authentication

mechanisms such as use of password/pin,

biometrics, necessity to update OS for latest security patches.

Consistently ranked among top employees in the

region for customer service satisfaction.

2022-07 -

Current

Customer Service & Mobile Device Support

Rogers Communications, Toronto, ON

Assisting customers in the ability to diagnose and resolve hardware and software issues on mobile

devices (iOS, Android), perform root cause analysis, and provide excellent customer support.

Providing knowledge to clientele of MDM tools and

experience in managing mobile devices,

configuring settings, enforcing security policies, and deploying applications.

Knowledge of mobile networking concepts,

including LAN/WAN technologies, TCP/IP, VPN,

Routers

Familiarity with the latest mobile operating systems

(e.g., iOS, Android), including their features, settings, and limitations.

Educate customers with education of mobile

security best practices, including authentication

mechanisms such as use of password/pin,

biometrics, necessity to update OS for latest security 2021-08 -

2022-06

Education

patches.

Used my language abilities to increase customer

traffic with Spanish-speaking customers.

English Teacher

Hansa Language Centre, Toronto, ON

Instruction in multicultural language classroom

settings in one of Toronto's major language schools. Assistance with organization of student tours of local attractions through extracurricular activities.

Duties as liaison guiding students to life in Canada and how to navigate different institutions.

Lead interesting and diverse group activities to

engage students in course material.

Excellence in performance through consistent

student satisfaction surveys.

Preparation and implementation of lesson plans of

required topics.

Organization and collaboration with colleagues on

how to improve overall teaching methodology and

discuss new ideas in seminars.

Earned respect amongst peers for top performance

in teaching speaking and writing.

2019-02 -

2021-07

English Teacher

Power English, Ho Chi Minh City, Vietnam

Implementation of solutions by identifying individual learner needs in customer service-oriented roles

through comprehensive lesson planning

Offer advice and guidance to help customers with

difficult concepts through explanation and

clarification.

Dynamic work environment with student age

populations ranging from Young Learners to Adults. Led instruction in diverse work environments: public school elementary, intermediate and high schools,

as well as corporate office settings with corporate clients.

Specialization in private student instruction.

Won Teacher of the Month award on three different

occasions in recognition of performance.

2016-07 -

2019-01

CompTIA A+

CompTIA

Certified July 27, 2023, Career ID: COMP001022276474 2022-10 -

2023-07

Professional Certificate: IT Support

Google Professional IT Support Certificate - Calgary, AB 2022-10 -

2023-04

Bachelor of Arts

The New School - New York, USA

2011-08 -

2013-05

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