Alexis Ross

919-***-****

adzdpp@r.postjobfree.com

High-energy professional eager to contribute skills and experience to a new and challenging role. Safety-conscious and adaptable, with good problem-solving and planning skills. Good listening skills combined with a detail-oriented and attentive nature.

Work History

Front Desk Healthcare Assistant-

December, 2022 - August 2023

Planned Parenthood - Raleigh, NC

•Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

Check in/out of patients entailing copay/balance collections, scheduling appointments, chart pulling/filling/prep.

•Maintain a positive attitude while working under pressure, and complete communication tasks on downtime.

Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

•Confirm Patient’s identity by asking for their I.D and have patient sign request to release forms before releasing patient information.

•Registered new patients and updated existing patient demographics by collecting patients detailed information including personal and financial information.

•Ensures availability of treatment information by filing, faxing and retrieving patient records.

•Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information (PHI).

•Maintains operations by following policies and procedures, reporting needed changes.

•Contributes to team effort by accomplishing related results as needed.

•Works efficiently with Next-Gen, PatData and other computer applications to ensure the patient has a successful visit.

•Go over HIPPA regulation consent forms with patient.

Shipping and Receiving Clerk

Jan, 2021 - September, 2022

Unit Dose Solutions - Raleigh, NC

•Ensured that overnight and refrigerated packages were delivered efficiently and on time,

Identifying and selecting the best shipping methods to meet deadlines.

•Was in charge of day-to-day shipping and receiving for over 15-20 packages per hour/ per day.

•Improved inventory and record-keeping accuracy by conducting thorough inspections and comparing shipment contents to documentation.

•Kept accurate records of materials weights, bill amounts, and identified variances in Ups/Fedex shipping.

• Collaborated with vendors to schedule 3-4 daily pickups and 5+ weekly deliveries.

•Kept up-to-date price lists in order to calculate shipping, shortage, and demurrage costs accurately.

•Double-checked order data to ensure that transactions and shipping dates were correct.

•Received incoming shipments, compared the contents to associated records, and forwarded them to the appropriate department.

Sorter -

June 2019 - Jan, 2021

UPS - Raleigh, NC

•Sorted all incoming packages by size, batch number, and type after opening them.

•Sorted and clearly labeled products with grade or acceptance-rejection status indicators.

•Used a hand-held scanner to enter data product information.

• Implemented a system for handling fragile items, which resulted in a significant reduction in the number of damage instances 85%.

Cashier -

July, 2018 - May, 2019

Walmart - Cary, NC

•Credit cards, checks, gift cards, and coupons were all processed by me.

•Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.

•Greeted customers with a smile and offered prompt and dedicated assistance.

•Increased sales and customer satisfaction by keeping checkout areas clean and organized.

•Answered questions about store policies and concerns to support positive customer experiences. Educated customers about Walmart promotions to increase sales.

Education-

High School - June 2018

Garner Magnet High School - Garner, NC

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