Michael Merry

**** ********* ***** **********, **, 27455

803-***-****

Professional Summary

Dynamic supervisor with extensive list of successes elevating operations across all aspects of multiple restaurants. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service with focus on optimizing individual experiences and brand loyalty. Determined and passionate.

Skills

Kitchen equipment operation and maintenance

Customer service

Marketing and advertising

Proven cost-control expert

Operations management

Teamwork and collaboration

Training and development

Work History

Executive Area Manager, 08/08 - Present

Bullard Restaurants - Moe’s Southwest Grill

Effectively manage payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Quickly identify problem situations and skillfully resolve incidents to the satisfaction of involved parties.

Meet, greet and encourage feedback from customers and use feedback to implement positive changes within the restaurant.

Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service.

Maintaining labor and food cost goals while maintaining excellent service and portion size.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Correctly calculate inventory and order appropriate supplies.

Carefully interview, select, train and supervise staff.

Prepare for and execute new menu implementations.

Promote the business through participation in and sponsorship of community events.

Lead and direct team members on effective methods, operations and procedures.

Implemented third party delivery and set operational standard for preparation.

Responsible for developing and updating operational processes such as checklists, financial spreadsheets, and speed of service process.

Oversee 7 restaurants with an average sales volume of 1.4 million dollars per year.

Education

Associates of Arts: Culinary, 2009

Johnson & Wales University – Charlotte, NC

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