Customer Service Data Entry

Tyrece L. Thomas

**** ****** **.**********, **** 45224

***- ***-**** (H)513- 578-5000 (c)

E-mail: *********@*****.***

Popeyes Louisiana Kitchen Jun 2021- Nov 2021

Side Order Cook, Cashier and Fry Cook

Worked all facets of the store chain; drive thru, front counter, prepared side dishes, cleaningand marinade chicken for next day's and also fried chicken

Ranstand Staffing FEB 2019 – CURRENT

Mail Processing Clerk

Processing and sorting of varied correspondence while exceeding set piece metrics.

Amazon JAN 2019 – JAN 2019

Returns and Fulfillment Clerk

Processing of seasonal customer-initiated returns and fulfillment of orders within a fast paced, structured environment while adhering to safety policies and procedures.

Assignment extended from 6 months to 1 year due to accuracy, punctuality and availability.

SEDGWICK CMS APR 2015 - AUG 2018

Claims Intake Specialist II, Full Time

Processing of Worker’s Compensation and General Liability claims as a Third-Party Administrator for the assigned clients, The Kroger Co. and Harris Teeter.

Entry of claim data into claims management system upon requesting the appropriate information and analyzing the responses. Documentation of telephone conversations pertinent to the claims process in claims notes.

H.S. Diploma, Hughes STEM High School June 1996

•63 WPM with 98% Accuracy

•Alphanumeric Data Entry

•Programming and Software Development

•Proficiency with programming languages Pascal, C++, and Silver Unicorn.

•Customer Service and Support

•HIPAA and PHI Proficiency

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