Customer Service Pharmacy Technician
Resume:
Tawsha Patrick
Phoenix, AZ *****
*******************@***********.***
I am an experienced Pharmacy Technician of 24 years. I have been blessed along my journey of learning so many different aspects of the pharmacy world. Ive experienced many challenges and made my mistakes and I have learned from my errors. I want to continue my journey for there is always something to learn and knowledge to gain then pass along to the next young pharmacy mind. Work Experience
Certified Pharmacy Technician (CPhT)
Reunion Rehabilitation Hospitals - Phoenix, AZ
February 2023 to Present
I am certified pharmacy technician working part-time hours, every other weekend. My main responsibilities is to refill both Pyxis, return to bin medication and check for expired medications and dispose of per policy. Also to maintain and keep our work area clean. Certified Pharmacy Technician (CPhT)
AZ Oncology - Glendale, AZ
February 2021 to September 2022
Process all new and refill authorizations through the QS1 system. Also will process all prior authorizations and appeals for patient's prescriptions. Obtain financial assistance to cover the cost of copay. Assisted with monthly end of month inventory which consists of counting, updating counts and submitting final report to our
Supervisor.
Answering phones, checking voicemail and checking EMR system for any messages from patients or nurses.
Certified Pharmacy T, Frontline National (Luke Air force Base) - Glendale, Az February 2020 to October 2020
Data entry of all new prescriptions and refill authorization. Customer service, providing patient's their refills. Answering phones, taking messages and answering questions. Daily restocking at end of day along with cleaning all work station area. Assist with inventory by pulling outdates and cleaning shelves each month.
Certified Pharmacy T, Magellan
Phoenix, Az
November 2018 to May 2019
Customer service helping patients with their insurance benefits for the calendar year. Providing patients and doctors with what medication is covered the cost and what tier level. Also assisting and providing vacation override on too soon medications.
Certified Pharmacy T
CVS/CAREMARK - Phoenix, AZ
July 2003 to May 2018
As Lead Pharmacy Technician i provided our technicians with their weekly work schedule. Data entry of all new prescriptions and also refill authorizations. Submitted prior authorization information to appropriate person.
Managed our monthly and weekly inventory returns to appropriate wholesalers for all expired medications and also for non moving medications of a high dollar. Performed daily weekly and monthly reports and evaluations that were assigned to me by my Pharmacist in charge. customer service and daily handling of cash and cards. Responded to customer complaints and resolved any and all issues that occurred in our Pharmacy. Education
High School Diploma
Casey-Westfield High School - Casey, IL
August 1986 to May 1990
Skills
• Pharmacy knowledge Experienced
Customer service Experienced
Prescription data en Experienced
Prescription Prior A Experienced
MS Outlook Experienced
• Pharmacy Technician Experience
• Insurance Verification
• EMR Systems
• Typing
• Medical Office Experience
• Cash Handling
• HIPAA
• Medical Terminology
• Order Entry
• Computer Skills
• Computer Operation
• Data Entry
• Microsoft Word
• Phone Etiquette
• Clinical Pharmacy Experience
• Patient service
• Hospital Experience
• Medical Records
Certifications and Licenses
Pharmacy Technician License
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