Project & Cloud Manager

Felicia Nanguy C: 610-***-**** E-mail: *******.******@*****.*** Greater Northeast Philadelphia

Qualities:

Very well versed and strong communicator with clients whether through in person, email, phone etc.

Enjoy being helpful to others and facing new challenges in my everyday which I believe makes a stronger employee and leader.

I have worked with top companies client/customer facing as well in managing the daily business operations and serving clients.

Skills/Critical Functions:

Time Management

Attentive & quick learner

Strong Interpersonal communication skills

Microsoft SharePoint

Salesforce

Fluent French, Intermediate Spanish

Point of Sale experience

SaaS, PaaS

Advanced Microsoft Office Suite: Excel, PowerPoint, Word, Visio skills

ServiceNow System

NetSuite ERP &CRM, JIRA, SAP

NFC Technology

Vendor Integration and Management Experience

Offshore teamwork

“Roll up your sleeves” self-starter

Data Analysis

Education:

Current Computer & AI studies at Harvard University Boston, USA

Villanova University, Graduated 2010, President Honors GPA 3.2

Bachelors in Economics and Biochemistry

Professional Experiences:

Johnson & Johnson Consumer and Pharmaceutical Inc. Fort Washington, PA Jan 2018 –April 2022

Project Manager

Added support to innovation and process across Pharma and Consumer cross-sector initiatives for IT and finance work tracking through Agile methodology.

Contributed to the company culture to drive a quality & compliance mindset while maintaining alignment with organizational goals and objectives internationally.

Lead several work streams related to UI/Automation exploration and implementation.

Delivered transparent, timely and effective through verbal and written communication to teams, stakeholders and appropriate levels of the organization. Trained employees on system usage and acted as administrator to projects belonging to me.

Developed, managed and maintained up-to-date Project Timelines inclusive of all critical milestones, key interdependencies and resource constraints, applying appropriate project scheduling techniques sometimes Agile other times Waterfall.

Proactively identified and escalate risks and issues to relevant stakeholders; with direction and guidance, lead development and delivery of tactical and achievable mitigation and contingency planning.

Monitored project(s) execution, offer viable solutions and opportunities as they arise, and identify and resolve issues and risks.

Drove team accountability for deliverables and ensure projects met milestones for over 10+ projects at a time.

GenX Life Non-Profit Philadelphia, PA Dec 2015 - Aug 2018

Project Communications Manager

Responsible for the workflow of all projects using managing client relationships using superb communication skill sets.

Interacted with vendors both internal and external to gather project requirements and act as liaison between vendors and design team using agile methodology.

Simultaneously lead several complex projects with varied, multiple deliverables, team members and audiences requiring ongoing prioritization and relationship management.

Communicate job status information to all team members using PowerPoint, Word, Excel and Visio for flow charts & presentations.

Ensured workflow progressed efficiently and projects/staff were organized as priorities shifted.

Maintain and update project status report and run weekly status meetings.

AmerisourceBergen Pharma Inc. Chesterbrook, PA Mar 2015 - Nov 2015

PMO Reporting Manager (Consultant)

Part of the Program Management Organization managing reporting, meeting SLA’s and overseeing 2 Analysts. My job was to improve IT & service desk capabilities through reporting utilizing ServiceNow (Connect Now), Jira, SharePoint, Microsoft Project and big data in Excel.

Created and managed delivery of all reporting including but not limited to SLA, KPI and productive hours utilizing ServiceNow as an Administrator. Creating and managing

Created project schedules utilizing planning and scheduling techniques focusing on cost, resources and duration of tasks assigned to programs with Excel and Project.

Prepared all data for monthly invoicing of billable to client with Excel data sorting, mapping, pivot tables, and embedded equations.

Lead and facilitated daily and monthly meetings to discuss report findings & business impact(s) with use of WebEx, Excel for data, Visio for creating flowcharts & visuals with PowerPoint to present everything Synced with my data findings.

Worked with customers to determine desired program metrics, KPIs and reporting outcomes and approaches. Responsive to customer inquiries regarding program status, approaches, and technology issues keeping project on track for “Go-Live”.

First Data Inc. Philadelphia, PA Aug 2014 – Mar 2015

Project Manager: Implementations (Consultant)

Liaised between different business clients (from banks to & IT to define and document needs for business improvement with NFC installations to accept new innovative technology to accept payments at a POS with NFC capability..

Project planning, definition and monitoring to successfully implement new POS payment to accept Apple Pay.

Eliciting requirements from stakeholders and using Waterfall Methodology to move along project milestones.

Requirements organization in Excel when provided big data to sort and organize per client.

Translating and simplifying requirements through diagrams and documentation using Visio and PowerPoint.

Requirements management and communication to team members and stakeholders through SharePoint and other internal modes of communication.

Requirements analysis for ROI and improved efficiency gathered from Excel data analysis and import big data through csv files into cloud system.

Escalon Medical Corp. Wayne, PA Mar 2011 - Aug 2014

Project Manager

Lead integration of Enterprise Resource Planning (ERP) system from Great Plains to NetSuite using DB structures & queries/

Drove user adoption and change management for quicker return on investment (ROI).

End user training of various level staff from 4 subsidiaries and corporate office.

Provided ongoing support and system administration of Great Plains and NetSuite after Go-Live.

Customized NetSuite fields, page layouts, record types, reports and dashboards.

Saved company 1mil+, reducing inefficiency and cutting overhead cost.

Maintained in-depth data management (vendor info/reports, POs, AP, GL) on NetSuite & Great Plains

Provided monthly detail to the CFO for journal entries; insured proper recording of expenses.

Traveled internationally to France to assist CFO in reconciliations.

Backbone to accounting duties relevant to 4 subsidiaries; maintained fluidity through timely AP.

Publications:

Theoretical studies of the activation of small hydrocarbons (CxH2x+2: x=1,2,3) by chromium oxides (CrOn: n=0, +1)”, Poster Presentation, American Chemical Society 235th National Meeting, New Orleans, LA, 2008 by Felicia Nanguy and Dr. Timothy Dudley.

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