Sidni Xayasouk

MORTGAGE LOAN ORIGINATOR/LOA -LICENSED

McAllen, TX • 817-***-****

adzdkd@r.postjobfree.com • LinkedIn

Qualifications Summary

Versatile and results-driven professional with growing expertise in the mortgage loan industry. Exceptionally adept in elevating the client experience, directly improving customer satisfaction, retention, and referrals. Proven record of outstanding customer service, with clear communications and engaging presentations. Recent NMLS SAFE Exam certified and licensed. Articulate communicator, skilled solutions expert, and champion of high-performance, cross-functional teams. Proactive and committed to workplace growth.

Core Competencies

Loan Origination & Underwriting

Cross-Functional Team Leadership

Customer Service & Retention

Communications & Presentations

Lead Prospecting & Cold Calling

Consultative Sales & Marketing

Documentation & Recordkeeping

Business Development Initiatives

Office & Database Administration

Inventory Control & Data Entry

Issue Identification & Resolution

Workplace Integrity & Transparency

Continuous Process Improvements

Client Relationship Management (CRM)

Account Optimization & Management

Education

High School Diploma

Mirabeau Lamar High School

Certifications

SAFE NMLS Exam Certification

MLO License#: 2041800

Nationwide Mortgage Licensing System (NMLS)

Technical Proficiencies

MS Office Suite

Google Suite

CID Core

Salesforce

Encompass

Blend

Career Experience

FIMC - Denver, CO Mar 2022- Dec 2022

Loan Officer Assistant, LOA – Licensed

Partnered with cross-functional team members to exemplify quality customer service

Utilized Encompass and Blend to streamline account management.

Effectively engaged and communicated with 200+ customers daily using a dialer system

Performed clerical tasks to assist LO, i.e. ordering VOES and touch base with clients, Loan structuring and Processing.

MAGNOLIA DIAGNOSTICS, LLC– Dallas, TX Feb 2019 – Dec 2019

Administrative Assistant

Delivered exceptional administrative and operational support, including data entry, filing, database management, faxing, and telephone communications.

Facilitated logistics with 10 couriers for pick-up at homes and the office.

Assessed and verified laboratory samples for correct media, test codes, and matching of tests with specific media samples.

Controlled inventory of laboratory supplies. Revised and processed laboratory procedures utilizing appropriate order forms and log documentation.

FACHINI RISTORANTE – Dallas, TX 2018 – 2019

Hostess

Primary point of initial contact with guests.

Vital contributor to Front of House operations. Supported senior managers.

Interfaced with customers to enhance services. Coordinated and fulfilled reservations, ensuring customer satisfaction and continued retention.

Partnered with cross-functional team members to exemplify quality services.

SKYLINE CONSULTING GROUP – Bedford, TX 2018

Account Manager

Entrusted with an account portfolio of AT&T 200 special accounts.

Utilized Salesforce and CID Core to streamline account management.

Effectively engaged and communicated with 10K+ residential customers.

FAIRFAX COMPANIES – Dallas, TX 2014 – 2018

Quality Assurance Representative & Office Assistant

Monitored, managed, and evaluated recordings for 15+ clients daily.

Instrumental support to the Call Center. Located debtors, validated debtor information, and expedited client request process to appropriate departments.

Prepared and re-marketed more than 41K+ repossessed cars through national auctions. Generated and updated daily Excel spreadsheets on car inventory.

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