Customer Service High School
Resume:
NATALIE CERVANTES
adzdja@r.postjobfree.com
OBJECTIVE
To secure employment with a reputable company, where I can utilize my skills and business training to the maximum.
SKILLS
Versatile and outcome-oriented individual with 7 years achievement. Critical thinking to solve complex problems. Strong knowledge MS Office applications such as PowerPoint, Word, Excel, Access. Bilingual (English, Spanish) Unique analytic skillset to deliver results in any environment.
EXPERIENCE
ALLEGIANT RESERVE SERVICES
2021-Present
As a settlement assistant my primary focus is taking direction from the escrow officer. Primary goals are to assist on requesting payoffs, judgements, lien releases, verifying property taxes and vesting. Review and send out commitment titles. In addition, I work directly with loan processors and loan officers to obtain additional information as needed and keep updated as to status.
J.P. MORGAN CHASE BANK
2010-2020
Primary goal is to help customers by discovering financial needs, helping with problem resolutions, and processing transactions when needed. Lead role in creating an outstanding customer experience by resolving customer service issues, opening new accounts, offering convenience services, and helping the Branch meet sales objectives contributing to the success of the firm. Provide topnotch customer service in face-to-face interactions with customers. As a Personal Banker/Teller, assist our customers by handling teller transactions accurately and efficiently during peak service times. Partner with the branch team and specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure our customers get access to experts who can help them with specialized financial needs. National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.
EDUCATION
High School Diploma, Grand Prairie High School
2006-2010
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