Customer Service Data Entry

Syreeta Jackson

***** ** **** ***

Murrieta, CA *2563

951-***-**** ***************@*****.***

I am a friendly, reliable, and a detailed oriented individual who has an ambition to succeed in any given environment. Although I have a lot of experience in the customer service industry, I learn fast and love a challenge. I get along well with others and work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

EDUCATION

1993-1997 High School Diploma

Lakewood High School

Long Beach City College

1997-1998

Westech College

10/2009-9/2010

Santa Barbara Community College

1/2013-1/2014

WORK EXPERIENCE

SHARECARE 7/2012 to Present

Position held: ROI Specialist

Provide excellent customer service to patients and all hospital staff

Open incoming mail and log them into the hospital system (Cerner).

Process all incoming faxes and phone calls from doctor’s offices requesting records to be faxed for continuing care. Worked at various locations in the Inland Empire and currently working remotely for a hospital in Orange County.

Provide verification letters and records to patients upon request

Interact with mortuaries for patient information for releasing decedents

Scan ROI requests and order records from storage and different departments for archive files

Accept and process subpoenas, Use HIPAA to make sure requests are compliant

KELLY SERVICES 11/2011 to 7/2012

Position held: ROI Specialists at Loma Linda Medical Center

Releasing of medical records to various different entities and abiding by the HIPAA laws and HITECH act.

Faxing medical records to doctor’s offices and hospitals. Making sure the records are released within a timely manner and compliant. Mailing and invoicing records for patients, attorneys and insurance companies. Follow up with doctor’s offices and patients about records.

STARCREST OF CALIFORNIA 6/2009 to 9/2011

Position held: Customer Service Specialist

Making outbound calls to reship packages that were undeliverable

Answer all inbound calls helping customers check on orders, returns, and exchanges while multi-tasking and processing returns that come in through customer mail backs.

Assist customers with web orders and mail-in orders via phone

QUESTNINE, INC 9/2001 to 4/2009

Positions held: ROI Clerk at Anaheim Memorial, Kaiser Anaheim, Riverside Community Hospital

Provide great customer service for patients and hospitals that come into the department.

Explain procedures and policies for obtaining records

Faxing, filing, invoicing, assembling and copying and scanning records using various office equipment

Answer phones using 5 lines and accepting and declining subpoenas for records

Process all release of information, specifically medical records requests

Ensuring privacy and safeguarding all patient records

Maintaining organized files for patient requests

COMPUTER 1 6/1999-9/2001

Position held: Front Desk Receptionist/Accounts Receivable and Accounts Payable

Duties: Answering all incoming calls and greeting clients, Using QuickBooks to track payments and create invoices,

SKILLS/TRAINING

CRIS certified, proficient in Microsoft Office, Data Entry, Medical Terminology, HIPAA, HITECH, and Omnibus trained. Ten Key, Switchboard, Customer Service Etiquette training, Safety training. Knowledge of HPF, Cerner, Epic, Allscripts, Practice Partners, Meditech, Cashier and the Internet. Certificate in Medical Assisting, QuickBooks, HDS

REFERENCES

Available upon request

Contact this candidate