Administrative Assistant Customer Service
Resume:
**********@*****.***
Brooklyn, NY 11226
Skills
Patient care
MS Office
Organization and Time management
Customer Service
CPR Certified
Good telephone etiquette
Schedule Coordination
Computer Skills
Education And Training
Expected in 04/2024
Associate of Science:
Medical Administrative Billing & Coding
Keiser University
Fort Lauderdale, FL
12/2010
Certificate:
Medical Office Administrative Assistant
Community College of Baltimore County
Baltimore, MD
10/2006
GED:
Alexandria Adult Learning Center
Alexandria, VA
Waynette Johnson
Summary
Highly-motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Great at working effectively, unsupervised and quickly mastering new skills.
Experience
Diamond Braces - Front Dest Receptionist
New York, NY
08/2020 - Current
Schedule and confirm appointments.
Greet guests at front desk and engage in pleasant conversation while manage check-in process.
Answer telephones and direct calls to appropriate staff members.
Respond to customer issues to provide immediate resolution
Organize files, develop spreadsheets, fax reports and scan documents.
Sort and distribute incoming fax, letters and emails for office distribution.
SYNERGY Homecare - Home Health Aide
New York, New York
11/2016 - 07/2020
Traveled to clients' homes to complete healthcare services and promote continuity of care
Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
Completed weekly medical reports to case manager and reviewed any important changes in patients' condition
Administered prescribed medications under physician direction
Provided transportation and appointments management
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
The MedGroup Staffing Agency - Secretary/Accounts Receivable Clerk
Baltimore, Maryland
05/2015 - 11/2016
Greeted guests and directed them to appropriate location or persons.
Organized files, created spreadsheets, emailed reports and scanned documents, while maintaining a clean and organized area.
Monitored accounts to verify compliance with payment terms and schedule.
Utilized Microsoft Excel and QuickBooks to manage invoices and payments.
Managed weekly payroll duties and submitted data to payroll contractor.
Identified, researched and resolved billing issues to maintain system accuracy.
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