JOSEPH MORSE
Phone: 971-***-****
Email: ***************@*****.***
Award-winning, Service and Support Manager, Test/Validation Engineer/Manager
SUMMARY OF QUALIFICATIONS
Manage Service and Support Groups for Transportation UPS Products and Data Center Battery Cabinets Systems
Establish Startup, Installation, Fix and Repair Processes for UPS Startups and organize Fieldwork Effort to ensure successful commissioning
Establish customer facing document, to ensure full understanding of work requirement, cost and who is paying for what (Company or Customer)
Establish archives and record repository for traceability
Log, Track, Align with Engineering, Discuss Solution/s and implementation of solutions
Develop training material for team and customers and deliver/provide training
Out of the box thinker, always looking for ways to solve issues, improve processes
Conduct meetings to align with Customers, Stakeholders, Sales, Marketing, Engineering and Upper Management
Align customers needs with internal schedule and resources and make travel+++ reservations
Lead and manage commissioning group, testing of prototype and new products (Hardware and Software)
Own Service and Support responsibility and ensure delivery of services and solutions on time
Establish test cases and procedures, develop tracking metrices DVP&R
Translate Marketing and Regulations Requirements into Engineering Specifications
Test and Evaluate Hardware Safety, Compliance, Security, Reliability and Performance
Ensure full test coverage in highly regulated test environments ANSI, NEC…
Design and Build Test Fixtures and GUIs for the purpose of validation and manufacturing
Lead the Team, Assign Tasks, Check Results (Create bug report and Track Fixes) and Lead the Daily Huddles in an agile test environment
Lead safety monthly meetings and provide safety training for new employees
RELEVANT EXPERIENCE and TRAINING
Over eight years customer support and commissioning experience
Over ten years in sales and marketing of high-tech products, top 1%
Over ten years in the field of validation, scenario development and product test and validation
Extensive training and background in electronics, computers, automation and engineering management.
Exceptional communication skills; get along well with all types of people; team player.
Highly motivated, results oriented and problem solver, great attitude and creativity
PROFESSIONAL HIGHLIGHTS
WolfSpeed Power Module Validation Manager 9/20-22-Present
Manage three groups of about ten Engineers and Technicians
oStatic (DC) Testing Group
oDynamic (AC) Testing Group
oThermal Testing/Environmental Group
oSemi-EOL and REL testing group
oLab and equipment resources
oCustomer interface
oEstablish documents for Priority, Test and Validation, Procedures, Lessons-Learned and more
ZincFive. Service and Support/Validation Manager 9/2021-Present
Manage the Service and Support Groups
oTransportation Products UPS Systems
oData Center Battery Cabinets UPS Systems
oEstablish test fixture for BMS Battery Monitoring System, software and functional validation
oValidation and testing products for the engineering department
oPlanning and execute Global Support plans
oInterface with Internal and External Stakeholders
oEstablish procedures and processes to ensure efficiency and full coverage of commissioning and customer Data Center support
oSet goals, Organize Effort and Training for field Startup and commissioning
oEstablish spare part stock for urgent quick customer need support
oLead Safety committee and improve safety practices at work
oReview candidates resumes, Interview, provide Feedback for Service and Support, Engineering and customer facing positions
EATON eMobility (Contractor Infotree). Test Engineer/Validation Manager 9/2020-9/2021
Hardware and Software Validation
oNavistar Project validation manager and test engineer (DVP&R and Test Leading)
Create test procedures and report
PDE, HVDM, HVDU Software and Hardware validation (CAN Open, CAN SAE J1939 Communication, LabVIEW development and testing)
oStellantis Project validation manager and test engineer (DVP&R and Test Leading)
Fuse box Validation, Electrical, Mechanical and Environmental testing
Fixturing and Test Setup
oNational Instrument and LabVIEW setup and coding for vibration testing
oFixtures for production and End-Of-Line testing
Intel (Contractor through Yoh). Test Engineer 1/2006-5/2007 and 10/2018-9/2020
Hardware Validation
oFront Side Bus FSB, Wireless Cards (Video Cards, CPUs, Memory, Storage Devices, MCHs and ICHs (Desktops over 30 models and Servers over 8 models)
oGather and format Data and present to management
Intel (Contractor through UST Global). Senior Test Engineer “Subject Matter Expert and Manager” 2018-2020
Hardware and Software Validation (COVID-19 Layoffs)
oBIOS and Software Validation both performance and security (Visualization, Security, Optane-HDD, PCIe, Power Management, Platform Bring Up)
Created Automated Spreadsheets to compare performance before and after the update
Train/Mentor and Coach Engineers and Techs including Cross-Training
Track all the implemented updates OS, BIOS… Create Bug Reports in Jira, Verify Fixes to closure
Estimate test duration, resource needed and availability
oDomestic and Global Customer Support and Commissioning
oReturn Management and Tracking
oAlign with stakeholders
Franklin Control Systems. Lead Test and Validation Engineer 5/2014 – 10/2018
Lead the Validation Team through the development and testing process from start to end and supporting
Manufacturing effort, selection of test equipment, maintenance and validation of finished products and procedure, ensuring quality and safety, improve and design test fixtures for manufacturing and process improvement
Continuous Improvement (CI) of released products
Black-box testing, Gray-box testing and White-box testing (Regression and Scalable testing, System and Integration Testing)
Convert Customer Requirements to Engineering Requirements and DVP&R + Test Scenarios and procedures
Lead daily meetings for management update of project progress and V&V results and fixes
Establish requirement for GUI for control and metering, test procedures and periodization of each.
Hardware and software test procedures and requirements, acceptance testing, regression testing, bug reporting an prioritization. Validation and Verification V&V of HW, SW and GUI.
Develop software functional diagrams and flow charts that include functional prioritization and interaction matrices
Process and quality improvement through Risk Analysis and evaluation, FMEA and Root Cause Analysis and Mitigation.
Ensuring the release of products on time…
Leviton Manufacturing Co. Testing and Validation Engineer 2008 – 2014
Lead the Validation Team
Validate Multiple Product as In-charge Test Engineer
oRevenue Grade Meters (>10 variants)
oElectric Vehicles EV Chargers (single Phase and Three Phase)
oSwitches and sensors (Current Transformers CTs, Occupancy Sensors Technologies, Pressure and Gauge Sensors, Alarm Sensors…)
oPower Management Devices and Power Factor Correction Banks
Co-evaluate the Development of Metering Processor (Joint Venture Leviton/Infinion)
Company Star Award winner for the 4th Quarter 2011 (Star Awards are given to employees who have made an extraordinary effort to go above and beyond their job responsibility for a co-worker, department, or the company as a whole)
Experience with regulation related to Accuracy ANSI C12.xx, Reliability and Electrical Codes NEC and many others ISO, UL…
Wi-Fi, Bluetooth and RF validation
U.S.Army
2nd Infantry Division Team Leader, Range Controller Active & Reserve 2000-2008
Instructor for the Special Forces and Military Intelligence (DLI) 2004-2006
EDUCATION
City University, Bellevue WA
MBA in Technology and Engineering Management (Few Classes to Completion)
ITT Technical Institute, Portland OR
Bachelor of Applied Science in Automated Manufacturing Technologies (Highest Honors)
Associate of Applied Science in Electronic Engineering Technology (Honors)
OTHER
Beaverton Police Volunteer (Volunteer of the Year 2016) Police Car Deployment, Neighborhood Security…
Community Emergency Team Member of the City of Beaverton (2015-Present) Including Wilderness 1st Aid
Christmas Light Automation (2004-Present) Music and Lights