Customer Service Administrative Assistant

Donna S. Davis

** ******* ******, #***

Newark, NJ 07103

973-***-**** **************@*****.***

Commendable customer care and managerial personnel, adept in communicating effectively with customers and clients meeting their expectations on assorted services. Professional and respectable team leader who is willing to contribute and participate for a fulfilling company.

SKILLS AND ABILITIES

Interpersonal Skills

Time Management

Detail Oriented

Critical Thinking

Administrative

Organizational Skills

Client Oriented

Filing and Recording

Telephone Etiquette

Problem Solving

Result Oriented

Advocate

Strategic Planning

Sales Management

Listening Skills

Web Navigation

EXPERIENCE

Administrative Assistant King Law Firm Newark, NJ 2021-pres

Customer Service Representative NCHC East Orange 2017 -2021

Volunteer BMI Partnered with CWNJ Newark, NJ 2017

Recruiter Fundraising Specialist

American Cancer Society New York, NY

2016

Customer Care Rep

Gateway/ Port Authority Newark Int. Airport Newark, NJ

2015 – 2016

Administrative Assistant

Raymond Armour Esq. Newark, NJ

2013 – 2015

Customer Service Rep

New Jersey Performing Arts Center Newark, NJ

2007 – 2013

Women Fragrance Consultant

Bloomingdale's Short Hills, NJ

2000 – 2005

Management Personnel

New Jersey Performing Arts Center Newark, NJ

1996 – 2004

ACCOMPLISHMENTS

Engaged in a community outreach advocacy for women’s issues providing encouragement for speaking out comfortably and build self-esteem.

Increased number of participants by recruiting for MSABC as a Team Leader by phone for various MSABC events.

Coached and motivated Team Leaders, ensuring the needs and expectations were met by providing them with logistical support and training on fundraising strategies and tools.

Involved in social media & web site navigation.

Advocated Community outreach for “Making Strides Against Breast Cancer”.

Recognized for providing a warm & friendly face for the Newark Airport and the metropolitan area.

Courteously informed and advised visiting tourists, establishing a secure environment.

Scheduled attorneys’ daily activities and correspondence with their clients.

Navigated computer systems at the Welcome Centers for ground transportation.

Answered the more complex questions regarding sales orders from customers.

Solved problems that are unstructured requiring reliance on conceptual thinking.

Excelled in Call Center/Box Office procedures.

Developed and increased national ticket sales operations via marketing.

CERTIFICATES

Received Customer Service Certificates under EWR Airport and New Jersey Performing Arts Center.

EDUCATION

A.A. Business Administration – Essex County College, Newark, New Jersey

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