Darlene Belgrave

Madison, AL *****

adzdhc@r.postjobfree.com

256-***-****

Information Technology Specialist

Information Technology Service Delivery

Organizational Management

IT Change Management

Technical Writing

IT Process Management

Customer Relationship Management

Current SECRET Clearance

Dedicated professional with over 15 years’ experience in information technology. Expert at providing information technology service delivery, process management and Customer Relationship Management. Significant experience with technical support, user account management, general customer service. Resourceful team player and fast learner seeking to leverage background into a system administrator role with a government agency.

Work Experience:

U.S. Army Security Assistance Command

4402 Martin Road

Redstone Arsenal, AL 35898 United States

05/2021 - Present

Salary: 55,000.00 USD Per Year

Hours per week: 40

Series: 2210

Plan: GS-09

Information Technology Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Served as Information Technology Specialist responsible for customer support and accounts management across a geographically dispersed organization servicing no less than 2000 end users for the United States Army Security Assistance Command (USASAC) and subordinate organizations. USASAC is the Army's Face to the World and implements security assistance programs, including Foreign Military Sales (FMS) of defense articles and services to eligible foreign governments. Licensed Security+ professional with a Secret clearance.

•Responsible for planning, developing, implementing, maintaining, and operating Information Technology equipment.

•Provided analysis and technical expertise to project management in conceptualizing, creating, and operationalizing USASAC’s service provisioning.

•Oversaw implementation of new Accounts Management Process spanning 12 different domains of access.

•Oversaw troubleshooting for customer issues ranging from computer, mobile device, printers, and collaboration technologies.

•Coordinated and led event information technology support for no less than 15 separate events.

•Compiled documentation that resolved 95% of end-user software and network problems.

Chenega Infinity, LLC

14420 Albemale Point Place, Suite 100

Chantilly, VA 20151 United States

08/2020 - 05/2021

Salary: 30,000.00 USD Per Year

Hours per week: 40

Security Specialist

Duties, Accomplishments and Related Skills:

Served as Security Specialist for largest organization on Redstone Arsenal. Managed access to large sensitive complex supporting up to 20,000 personnel. The Missile Defense Agency's (MDA) mission is to develop and deploy a layered Missile Defense System to defend the United States, its deployed forces, allies, and friends from missile attacks in all phases of flight.

•Maintained internal control measures that support the MDA mission and protect government resources and equipment against unauthorized activity.

•Interpreted magnetometers and X-Ray checks according to procedures to ensure security is not compromised.

•Written reporting to maintain operation logs on an hourly basis.

•Achieved 100% compliance enforcing all documentation, policies, and operating procedure requirements.

SPUR

225 Church Street NW

Huntsville, AL 35801 United States

12/2018 - 04/2019

Salary: 28,000.00 USD Per Year

Hours per week: 40

Certified Teacher Assistant

Duties, Accomplishments and Related Skills:

Served as Teacher Assistant with SPUR for the Huntsville City Schools supporting students with learning disability. Support instructional activities, learner engagement, classroom management and behavior modification goals.

•Maintained classroom support for special education teacher and eight students.

•Tutored struggling students individually and in small groups to reinforce learning concepts.

•Compliant with school policies, teacher guidelines and students’ Individualized Education Plans (IEPs) to ensure student safety and achievement of learning outcomes.

•Achieved 99% class participation in daily structured classroom learning, task execution and language expansion.

Teledyne Shared Services

300 Sparkman Drive

Huntsville, AL 35801 United States

11/2017 - 03/2018

Salary: 51,000.00 USD Per Year

Hours per week: 40

Help Desk Specialist

Duties, Accomplishments and Related Skills:

Served as Help Desk Specialist with Teledyne Shared Services diagnosing and resolving software, hardware, and mobile phone issues. Provided training to end users by managing and tracking help desk tickets using advanced tracking system.

•Consistently meet call handling goals by closing an average of 47 calls per day with an 80% first call resolution ratio.

•Conducted software installation and troubleshooting to resolve IT-related application issues for over 2,000 users.

•Maintained the case tracker daily through Service Now management tool.

•Wrote knowledge-based articles for the Help Desk Team on repetitive issues.

COLSA Corporation

6728 Odyssey Drive

Huntsville, AL 35806 United States

09/2008 - 11/2017

Salary: 45,000.00 USD Per Year

Hours per week: 40

Systems Analyst

Duties, Accomplishments and Related Skills:

Conferred with clients and evaluated procedures and processes to define application problems. Upgraded existing software and implemented new software. Provided SharePoint support to end users and performed VPN network connectivity and troubleshooting. Trained 10 console operators in Help Desk record keeping, policies, and procedures. Responsible for planning, developing, implementing, maintaining, and operating Information Technology equipment.

•Developed and evaluated alternative workflow solutions.

•Trained over 300 users on software upgrades and implementation.

•Group Achievement Award for technical excellence and implementation of the Payload Operations Integration Center's Two-factor Identity Authentication Project.

•Group Achievement Award for outstanding support in the transition of Payload Operations Integration Center tools to the Huntsville Operations Support Center without any interruption of mission support services.

COLSA Corportion

6728 Odyssey Drive

Huntsville, AL 35806 United States

12/2003 - 09/2008

Salary: 38,000.00 USD Per Year

Hours per week: 40

Executive Assistant

Duties, Accomplishments and Related Skills:

Served as Executive Assistant to COLSA Corporation primary contractor for National Aeronautics and Space Administration (NASA) in support of executives, team members, and external partners. Responsibilities include reports, presentations, screening calls, and managing budgets and other financial matters. Committed to strengthening interdepartmental collaboration, promoting high documentation standards, and utilizing technical skills spanning Microsoft Word, Excel, PowerPoint, and Outlook.

•Point of Contact for over 2000 employees, clients, and other external partners.

•Tracked Huntsville Operations Support Center (HOSC) Change Reports to update the system software and modify the mission as-built database.

•Applied mathematical concepts and methodology to analyze statistical data and develop forecasts.

•Completed increasingly complex projects and assignments with speed and accuracy.

Education/Army Civilian Career Management Training

Oakwood University Huntsville, AL United States

Major: Organizational Management Minor: General Studies

Bachelor Degree 5/2008

J. F. Drake State Technical College Huntsville, AL United States

Major: Computer Information Systems, Programming

Associate Degree 5/2003

Army Civilian Career Management Training

CP34 - CompTIA Linux+, 26 courses, 7/2023

Windows 10 Environment, 22 courses, 6/2023

CP34 - CompTIA Server+, 5 courses, 1/2023

CP34 - CompTIA Security+, 20 courses, 9/2022

Governance, Risk Management and Compliance, 6/2022

Army PKI Enhanced Trusted Agent (ETA) Training v2, 4/2022

Army PKI Trusted Agent (TA) Training v2, 3/2022

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