Customer Service Quality Control

Meghan Cluff

St Thomas, ON N*R*K* • 226-***-**** • *.*******@*****.***

Professional Summary

Reliable and upbeat customer service worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Skills

Customer Satisfaction

Loyalty Programs

Program Promotion

Credit Card Transaction Processing

POS Inventory System Operation

Customer Needs Assessments

Cash Register Operations

Excellent Written and Verbal

Communication

Register Opening and Closing

Work Experience

Bra Fit Specialist, 03/2023 to Current

Aline's Fine Lingerie – St. Thomas, ON

Greeted customers, helped locate merchandise and suggested suitable options. Answered customer questions about products and services, helped locate merchandise and promoted key items.

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Listened to customer needs and desires to identify and recommend optimal products. Stocked merchandise, clearly labeling items, and arranging according to size or color. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Informed customers of current store promotions to encourage additional sales purchases. Built customer loyalty and retention by delivering excellent shopping experiences. Quality Control Inspector/Repair Worker, 03/2020 to 11/2022 Masco – St. Thomas, ON

Communicated with production team members about quality issues. Performed visual inspections and non-destructive tests where appropriate. Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Evaluated components and final products against quality standards and manufacturing specifications.

Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.

Checked color, shape, texture and grade of products and materials against established templates, charts and samples.

Repaired faults, reassembled products and completed additional tests. Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.

Quality Control Inspector, 12/2018 to 01/2020

Hanwha – London, ON

Communicated with production team members about quality issues. Performed visual inspections and non-destructive tests where appropriate. Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Evaluated components and final products against quality standards and manufacturing specifications.

Created and deployed best practices to improve efficiency and reduce defects. Dispatcher, 02/2018 to 10/2018

Checker Limousine – London, ON

Directed dispatching, routing and tracking of multiple private cars and SUVs Maintained updated and detailed records of calls in physical and electronic database. Closely monitored dispatch board to triage and prioritize over multiple daily calls. Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Call Center Agent, 09/2017 to 02/2018

Bradford Exchange – London, ON

Recommended products to customers, thoroughly explaining details. Responded to customer requests for products, services and company information. Resolved concerns with products or services to help with retention and drive sales. Recommended products to customers and suggested other options if preferred product was unavailable.

Promoted available products and services to customers during service, account management and order calls.

Cashier, 07/2011 to 09/2017

The Beer Store – St. Thomas, ON

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Checked identification for proof-of-age for alcohol sales Counted and sorted empties

Operated hand held stacker to move pallets around warehouse and onto trailers Secretary's Assistant, 03/2010 to 06/2011

Black Fly – London, ON

Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Responded to inquiries from callers seeking information. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression. Provided clerical support to company employees by copying, faxing and filing documents. Hostess, 07/2001 to 03/2010

Tim Horton's – St. Thomas, ON

took orders in store as well as drive thru

prepared small meals and drinks

light housekeeping

counted and balanced tills and safe at end of shift weekend supervisor

baked all donuts, muffins, bagels and biscuits

Languages

English

Native or Bilingual

Education

High School Diploma: 06/2001

St. Joseph Catholic High School - St. Thomas, ON

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