DEBRA FAWCETT

***** ******** **. *.*.

Blaine, MN

C 612-***-****

adzdep@r.postjobfree.com

SUMMARY

A detail-oriented and results-driven PROFESSIONAL, with a wide array of expertise including working closely with veterans on a variety of issues including problem resolution and income verification. Established capabilities in effective communication and exceptional customer service with a proven track record of performance and leadership. A forward-thinking and meticulous producer, who utilizes a strong analytical background and the ability to make sound decisions.

KEY ACCOMPLISHMENTS

• Communicate tactfully and effectively with veterans.

• Use personal judgment to satisfy customer expectations and resolve problems.

• Delivered high quality customer service to clients and veterans.

• Substantially improved operations in a leadership role. EXPERIENCE

Veterans Benefits Administration, Minneapolis, MN

Financial Services Representative

November 2009 – Present

• Determine types of entitlements to Veterans and dependents, process and review appeals on benefits, waiver decisions and awards and work closely with congressional team as the sole contact on compromises. Ensure death benefits are recouped.

• Respond and prepare audits on inquiries and requests from veterans, prepare disputes on waiver decisions and process waiver granted awards.

• Respond promptly, cooperatively, accurately and concisely to all calls, requests for action, or information from managers, supervisors, beneficiaries or their representatives, and other interested parties regarding debts administered by the DMC.

• Provide administrative experience on rules and regulations for veteran’s benefit determination.

• Review authorization for reimbursement for non-VA care and prepare authorization services for non-urgent and urgent treatment.

• Experience in administering rules and regulation for account and financial administration of veterans rights.

• Experience administering travel-related vouchers. Debra Fawcett

2

Hennepin County Medical Center, Minneapolis, MN

Financial Clearance Manager 2005 to 2007

• Managed inpatient, outpatient and same day surgery admissions and activities.

• Ensured effective selection, development, appraisal, motivation and retention of staff.

• Actively involved in department implementation of systems, processes and reports.

• Developed and communicated departmental goals to staff and ensure measurements to meet the goals. Twin Cities Orthopedics, PA, St. Louis Park, MN

Business Office Manager 2002 to 2004

• Successfully hired, trained and motivated a staff of 20 insurance and billing professionals including reorganizing job functions and responsibilities, improving efficiencies and substantially improving accountability of staff.

• Directed insurance and billing workflow cash flow and reduced accounts receivable to the lowest in company history.

• Resolved most difficult patient issues and payment disputes.

• Developed customized computer reports; prepared payroll for insurance/billing staff.

• Commended by physicians and Board of Directors for initiative in turning around challenging situations. ORI Receivable, Inc., Brooklyn Park, MN

Billing Consultant 2000 to 2002

• Troubleshoot medical billing systems; assisted business offices to reduce days outstanding.

• Determined trends resulting in an aged account receivable base.

• Worked in multiple billing practices.

VENCOR Hospital, Golden Valley, MN

Business Manager 1998 to 2000 (hospital closed – lost Medicare license)

• Efficiently managed daily business office operations.

• Prepared and developed in-patient census reports.

• Supervised, trained and reviewed business office staff.

• Decreased AR days by 50% in first year.

• Organized and implemented a highly successful debt recovery plan. EDUCATION

CONCORDIA COLLEGE, ST. PAUL, MN

Bachelor’s Degree, Business Communications

QUALIFICATIONS

• Computer experience in Microsoft Office Suite

• Ability to work under pressure.

• A commitment to teamwork and collaboration

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