Customer Service Representative

JOSEPH LIMON

**** ***** **** *** *******, TX **228 210-***-**** ********@*****.***

PROFESSIONAL SUMMARY

I have worked in the customer service field position for eighteen years. I have gained the knowledge and experience in dealing with customers, my own coworkers, and my peers. I can bring a strong personality the attitude and drive to be successful. I always maintain a calm and positive attitude and believe nothing is impossible. I’m always up for new challenges whether short or long time consuming which leads me to gain control of my own ability to reach the top.

WORK HISTORY

Box Office Representative, 01/2020 to present

Spurs Sports & Entertainment, San Antonio

Assist customers and handle credit card transactions for the purchasing of tickets for sporting events & concerts held at the AT&T center, Freeman Coliseum, and Toyota field.

Self Employed Caregiver for Grandma, 01/2019 to 03/2023

Home Care

Responsible for cooking breakfast & lunch, keeping the house clean, doing laundry & assist her with daily activities.

Customer Service Representative, 10/2017 to 03/2018

Alorica Crosswinds San Antonio Texas

Took inbound phone calls for the client Neiman Marcus. I handled with taking and processing orders and payments, plus any issues that the customer may have had in a well timely manner. I also had the ability to complete inquiries with proficiency. I also applied my great communication skills to my job, which the company wanted in there employees.

Customer Service/Collections, 03/2015 to 09/2015

Convergent, TRC Staffing NE Interstate 410 Loop

Took inbound calls from customers with electrical service issues, took payments, also dealt with reaching out to the technicians to resolve any issues that customer have had. We handled all electrical outages through that part of the state of New Jersey. We had the research tools and capabilities to resolve all issues in a well timely mannered and with a great attitude.

Bartender, 01/2008 to 03/2019

Tony’s bar 207 Brooklyn

I was a bartender who served drinks to my customers and clientele in a polite and respectful manner. I communicated with vendors in calling in and receiving order of sales. I had the experience to generate clientele to the business with my great communication skills and keeping my customers happy. I also maintained the cleanliness of the establishment, which included sweeping, mopping, taking out the trash, preparing for the next day. I also handled the stock room and production floor. Most of all handled the cash registers and counting money at end of night, taking money to drop off at bank.

Caregiver, 01/2010 to 02/2011

San Juan Primary Home Health Care- 201 Rayburn

I was a Caregiver who attended the residence of my client every day in the morning. I had the responsibilities in doing house chores, cooking breakfast, lunch, and some dinners. Due to the health problems of my client my job duties included building a companionship with client, in doing so playing dominoes, checking the mailbox. I assisted in helping my client to the restroom and shower needs. I learned a little sign language, but most of all a great friendship.

Customer Service Rep. 06/2005 to 08/2007

West Telemarketing- 11330 IH 10

As a customer service representative I took inbound calls via telephone, on average it was about 60 calls depending on the issues needed for resolution. We handled taking orders, processing orders, a little up selling, Lots of researching the problem and finding a way in fixing the issue . I also provided new product information the project recommended. Kept a great tone over the phone to ease the customers and take control of call in a respectful manner. I had the ability to resolve all inquiries in a timely manner.

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