Nilvia Prohenza Crespo

Tampa, FL

352-***-****

adzdcm@r.postjobfree.com

Objective

Achieving excellence in a professional environment through continuing on the job education for great customer service by being a team player to ensure unparalleled service and company success.

Experience

Momentum Group Tampa

06/2017 – 07/2021

Job Title: Bilingual-Property & Accounts Manager - HR Mgr: Mirna Huertas - 813-***-****

Managing single and multi-family properties, managing a team of 10 employees, overseeing account ledgers, vendor purchasing, emails, calls, and lease contracts for tenants and Management Contracts for Investors. Processing spreadsheets for collections, renewals, evictions, move-in/move-out inspections, maintain HUD inspection reports, work orders, violations follow-up, and Interacting with Housing Assistance Agencies.

Inspire and lead through effective team management. Computer literate; Proficiency in MS Word, Outlook, Excel & PowerPoint, Appfolio; Rent Manager. Knowledge of basic employment law, customer service fundamentals, and leadership/management principles.

Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.

Unwavering work ethic, integrity and sense of accountability. Ability to manage stress and adapt to changing environment; comfortable with complexity. Ability to perform effectively in environments with frequent workload changes and competing demands. Build effective teams, hold self/others accountable.

Excellent organizational and coordination abilities with strong problem-solving skills.

June 2010 - June 2017

Army Lt. Col. Ret. Paul Roberts – Tampa – Mgr: Paul Roberts

Job Title: Personal Assistant/Caregiver

Scheduling and handling appointments, business correspondences and phone calls, daily personal care, food preparations and all housekeeping and laundry.

December 2005 - June 2010

Tom Parsons State Farm – Tampa – Mgr: Lori Muir

Job Title: Job Licensed Bilingual 4-40 Sales/Service Rep

Offering new P & C Business and Life Insurance, handling all transactions pertaining to vehicle coverages, working with underwriting and claims, policy referrals, banking products, cross sell health/life, providing mortgage lenders with appraisal or replacement cost information for existing and new clients

Education H.C.C. Tampa –

References upon request