Customer Service Representative

Darrell M. Temple Jr.

***************@*****.***

Cell Phone: 334-***-****

Summary

Capable team leader performing hands-on production tasks to assemble align and test device sub-assemblies and complete systems.

Skills

Inventory control procedures

Strong communication skills

Organized

Time Management

Detailed-orientated

Excellent multi-tasker

Experience

Customer Service Representative

Chime Solutions- Morrow, GA Sep 2015 to Mar 2016

Answered customers’ questions and problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Form Tool Grinder, Wire Electric Discharge Machine Programmer, Set-Up And Operator

Hyundai Motor Manufacturing Alabama- Montgomery, AL Jan 2015 to Aug 2015

Measured and marked dimensions and reference points accurately. Measured instruments to verify compliance with precise specifications. Dismantled and inspected components and adjusted and repaired them as necessary. Fabricated tools, jigs and fixtures to meet manufacturing and engineering needs. Tracked shop cutting tool usage and sharpened and replaced cutting tools. Calculated and set controls to regulate machining factors like part speed, feed, coolant flow,. Depth and angle of cut and clamping methods. Made appropriate offset corrections for tool wear, broken tools and casting variations.

Maintained logs, lists and files and promptly completed all necessary paperwork.

Production Worker

Donato’s Warehouse- Columbus, OH Jul 2012 to Nov 2012

Inspected, tested and measured materials, products and installations to spec. Recommended corrective actions to minimize rate of. product defects Adjusted machine feed and speed if machine malfunctioned. Maintained proper stock levels on a line. Monitored and adjusted production processes or equipment for quality and productivity. Inspected finished products for quality and adherence to customer specifications.

Floor Technician/Lead

Big Lots Warehouse- Montgomery, AL Feb 2010 to Aug 2011

Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays. Polished furniture and metal fixtures. Gathered and emptied trash and recycling bins. Dusted and mopped all hard surfaces. Cleaned Venetian blinds, including washing and vacuuming them. Set up and took down chairs and tables. Raked leaves cut and watered grass and picked up garbage to maintain grounds. Wet mopped and spot mopped public corridors, washrooms and classrooms. Stripped, sealed, finished and polished floors. Notified building managers about needed repairs and replacement equipment.

Education and Training

High School Diploma, College Prep- Love Joy High- Hampton, GA Sept 2006

Certificate of Computer Technical Skills, Information Management-Air Force- Edwards Air Force Base, CA, US

Coursework in Business and Management

Emphasis in Computer Technology

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