Tiesha VanCleave

Richmond, KY *****

adzd0u@r.postjobfree.com

+1-859-***-****

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Richmond Housing Authority - Richmond, KY

September 2022 to January 2023

● Trained to be a Property Manager

● Moving tenants in (going over paperwork and having tenant to sign)

● Creating tenant files

● Collecting rent payments and late fees and entering into the system & providing receipts

● Daily end-of-day deposits

● Organized and sorted files and paperwork

● Recertifications

● Created work orders

● Updating tenant information

● Taking tenants on apartment walk-throughs

● Processing paperwork

● Processed rent payments and all other fees

● Scheduled appointments and inspections

● Data Entry

● Typing up letters and sending out

● Performed administrative duties such as faxing, filing, printing, and scanning

● Answering calls and making calls

● Greeted visitors, clients and tenants

● Maintained the lobby and office area

● Maintained and updated tenant records

● Assisted in answering tenant and client questions Assembly Line Worker

Toyota - Georgetown, KY

January 2022 to August 2022

Loaded dolly’s with car parts to be sent to the lines to build Toyota vehicles STEPS Administrative Staff Support

University of Kentucky HealthCare - Lexington, KY

January 2018 to May 2021

● Helping with the Pediatric Residency Program

● Helping with Resident interview process

● General office support

● Maintain faculty curriculum

● Credentialing

● Manage Outlook calendars

● Answer and screen phone calls

● Create and Prepare PowerPoint presentations

● Sending and receiving emails

● High volume of Data Entry

● Create and Editing Excel spreadsheets

● Attending Conference calls/Staff meetings

● Obtaining required documentation from Residents

● Updating Resident information

● Scheduling residents in Lightning Bolt

● Logging Resident Vacation and Sick Time

Account Services Representative

Pacific Pulmonary Services - Lexington, KY

July 2014 to May 2017

● Create CMN’s

● Recertify patients for Oxygen

● Review Medical Records

● Qualify Chart Notes, Testing, and other medical documents to ensure compliance with Medicare Guidelines

● Follow up on MIA Reports

● High volume of faxing to obtain pre-expired CMN’s

● Contacting doctor’s offices to obtain necessary docs & follow ups

● Transferring calls

● Send certified letters to patients

● High volume data entry

● Review and edit demographics

● Process orders for oxygen equipment, supplies & schedule deliveries

● Troubleshoot equipment

● Refill nebulizer medication

● Follow up with patients to confirm delivery

● Perform data entry tasks resulting from non-billing delivery tickets, supply/prescription orders, equipment requests and returns, patient care plans or other documentation

● Verify compliance information and record results in appropriate systems

● Provide support for patient care centers, pharmacy, and other internal departments by promptly addressing concerns and communicating with field employees or business partners via phone or email

Multi-Channel Sales Associate

Best Buy - Lexington, KY

September 2011 to December 2015

● Working with multiple phone lines at a time

● Making sales over the phone

● Assisting customers with any concerns, issues, or questions over the phone and in store

● Handling store pickup orders

● Training new hires

Medical Assistant, Externship

Nephrology and Hypertension - Richmond, KY

2011 to 2012

2012

Dr. Rizwan Akhtar

● Interacted with patients directly

● Obtained vital signs

● B12 injection

● Flu Shots

● Procrit Shots

Electronic Scanner

Integrity Staffing / Amazon.com - Lexington, KY

October 2009 to March 2010

● Delivered various products to departments as needed

● Scanned products into system

Cashier

Hardees - Springfield, KY

January 2009 to July 2009

Primarily took meal orders and handled cash per shift Data Entry

ACS - Lexington, KY

March 2008 to July 2008

Data entry for medical claim forms for various insurance companies Education

CPR Certified

National College - Richmond, KY

2011 to 2012

Associate's in Medical Assistant

National College - Richmond, KY

2010 to 2012

Diploma in General Studies

Washington County High School - Springfield, KY

2002 to 2006

Skills

Microsoft Office

Great detail orientation and multi-tasking skills, Keyboarding,

Accounting and Communications

Multi-line Phone Systems

Administrative Experience

Insurance verification

Medical records

Medical office experience

Medical Terminology

Microsoft Excel

HIPAA

EMR Systems

Communication skills (building rapport)

Customer service

Computer skills

Microsoft Office

Organizational skills

Office experience

Office management

Front desk

Calendar management

Data entry

Typing

Phone etiquette

Awards

Dean's List Certificate

May 2012

I was awarded the Dean's List certificate several times throughout the school years and earned my last certificate at the graduation ceremony Additional Information

References available upon request

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