Customer Service Quality Control

Richard B. Marion

**** ****** ***** *** ********, FL. 34711 862-***-**** **********@*****.***

Police Officer

I am a dedicated law enforcement officer & public speaker eager to diversify my career. I offer a proven track record of commended performance in functional agency needs and teaching public safety awareness to citizen groups, with a passion for public service and a commitment to optimizing success. Core Competencies

Training and Leadership

Employee Assessment & Management

Customer Service

Operational Planning

Risk Mitigation

Operational Best-Practices

Community Policing

Investigations

Quality Control

Work Experience

Longwood Police Department 4/2018 to Present

Papa John’s Pizza 9/10 to 11/15

Maserati North America 6/02 to 6/03

Palm Bay Police Department 11/15 to

4/18

United States Army 8/05 to 11/08

NJ Army National Guard 9/96 to 8/05

I am currently employed by the Longwood Police Department as a road patrol officer on day shift. The capacities I have served within, as a law enforcement officer, are: Road Patrol, Patrol Supervision, Field Training Officer, and Community Relations

Key Accomplishments:

Honorable Discharge from the U.S. Army

Strong background in leadership, quality control and customer service

Developed personnel under my supervision for advancement

Selected above my peers to serve as part of the Brigade Military Transition Team to train Iraqi soldiers while deployed to Baghdad

Learned Iraqi Arabic in order to communicate with my trainees

Selected to serve as 1 of 9 NCO’s in my Troop to serve as an evaluator on the brigade Expert Infantry Badge qualification course

Relevant Experience

Managed restaurant shifts overseeing up to 15 employees in a high-paced environment while providing excellent customer service and quality control

Experience with patrols, long shifts and rotating shift work

Able to resolve customer service issues with even the most upset of customers

Worked with numerous state and federal law enforcement agencies in NJ while on post-9/11 airport security mission

Maintained a Secret level clearance while in the U.S. Army

Was responsible for three soldiers and up $1.5 million worth of equipment while serving as a squad leader in a Cavalry Scout platoon for nine months

Relevant Credentials

Criminal Justice Academy of Osceola

Police Academy Graduate – April,

2014

Hostage Negotiation Course

Field Training Officer Course

Instructor Techniques Course

Heavy Rescue Course (NJ, 1996)

Numerous FEMA Incident

Command Courses

Instructor Techniques Course

Certified to carry less-lethal

shotgun

Certified to carry TASER

Certified to carry pepper

spray

Certified Field Training

Officer

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