Customer Service Project Manager
Resume:
AKOUA S-OLGA HABIA
Dallas – TX 75212
SUMMARY
Compassionate and caring individual treat others with respect and integrity. I enjoy helping others.
Currently working as Patient Care Technician, I help and monitor patients on my Unit. In this role, my responsibilities include measuring and documenting vital signs. I also identify patients concerns and report them to nurses. My duties also include moving, turning, and repositioning patients as required for their comfort and personal needs.
• 2 years working as Non patient’s transporter in THR Dallas. I pick up soiled equipment from different units of the hospital, clean/sanitize them and restock the clean supply rooms par level. Made sure requisition forms are fulfilled in a timely manner.
• Possess 12 months in Patients Transporter capacity. Greeted all patients with courtesy, cared for them, and take them to various procedures and tests within the hospital. We cared for outpatients as well as inpatients.
• 10+ years in a Customer Service capacity, including answering multi-line phone systems and resolving customer complaints, both in English and French languages.
• A team player with excellent communication, presentation, interpersonal and research abilities
• Highly motivated individual dedicated to getting the job done regardless of time required
• Strong skills in time management, prioritizing tasks, and meeting deadlines. Ability to multitask in a fast-paced environment.
EMPLOYMENT
PCT THR Dallas February 2023 to current
PCT Apprentice THR Dallas January 15 to February 2023
Mission Control THR Dallas April 2020 to January 2023
Crothall/Patients transport Presbyterian Hospital January 2019 - April 2020
Research Now / SSI Plano, Texas February 2008 - August 2018 Customer Service Representative (English and French queries)
In this role I was responsible for:
Responding to member inquiries by email and phone
• Working closely with project manager to give a better service to our members
• Locating, reporting, and resolving customer issues
• Categorizing and summarizing inquiries
• Working to support our member reward program/reporting survey issues to the appropriate team
EDUCATION February 2023: Richland College – Patient Care Technician
July 2022: Richland College – Allied Health/Certified Medical Assistance
1997 – Université de Lomé – Associate degree in English Language Arts
1993 – A ‘level (Bachalaureat) Lycée de Tokoin in Lomé - Togo
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