Customer Service Data Entry
Resume:
Karen Robinson
**** ***** **** *** *.E, Conyers, GA 30013 adzcwz@r.postjobfree.com 404-***-****
PROFESSIONAL PROFILE
Highly-skilled professional with a strong background in administration, record management, and customer service. Analytically-minded with a keen eye for detail. Creative professional who emphasizes clear communication and team work during all projects. Flexible team leader capable of making decisions while offering excellent service in a fast-paced environment. Demonstrates excellent computer skills that can be an asset in an Administrative Assistant role.
AREAS OF EXPERTISE
EXPERIENCE SUMMARY
CHILDREN’S HEALTHCARE OF ATLANTA, Atlanta, GA, SEPTEMBER 1994 – PRESENT Unit Secretary
Provided extensive administrative and front desk support to a busy department. Communicated with patients and their families to better understand their needs, frequently acting as a liaison between parties. Verified sensitive information before handling client inquiries or resolving issues. Key achievements:
Improved communication by maintaining patient charts and relaying messages to medical staff.
Streamlined operations by answering and forwarding calls as needed.
Anticipated availability and patient needs to accurately schedule follow-up appointments.
Ensured all supplies were organized and readily available.
Reviewed patient information before updating charts or records. Other career experience includes a Data Entry Clerk at Institute of Family Healthcare (1994) and a Unit Secretary at the Kidney Dialysis Center (1989 – 1994). EDUCATION
Bachelor of Science, May 2014
Clayton State University
Morrow, Georgia
Clinical Research Professional Certificate
Gwinnett Technical College
Lawrenceville, Georgia
AFFILIATIONS
• National Association of Professional Women
Office Administration Interpersonal Communication Scheduling
Front Desk Reception Team Training Data Entry
Customer Service Problem Solving Epic
Record Management Inventory Control Microsoft Office Suite
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