Customer Service Quality Assurance
Resume:
Kenya Luckett
Customer Service Representative
Hazel Crest, IL 60429
************@*****.***
Looking to fill a position with a credible company that will allow me to utilize my customer service, technical, and leadership skills. Work Experience
Property Preservation Specialist
El Preservation - Hazel Crest, IL
January 2019 to Present
Property preservation is the process of caring for the inside and outside of a foreclosed property, be it vacant or occupied. Property preservation work with banks and asset management companies to provide services such as repair, inspection, insurance claim management, and maintenance. Real Estate Broker
Xome
February 2020 to March 2021
• Handling all aspects of a foreclosure sale, including advertising the property, accepting bids from potential buyers, and ensuring that all legal requirements are met during the process.
• Maintaining contact with lenders to notify them of the status of cases and notify them of potentially fraudulent activity
• Communicating with borrowers to explain the foreclosure process and provide information about loan modification options
• Coordinating with title companies and attorneys to ensure that legal requirements are met throughout the process
Collector/Loan Servicing
AMC Mortgage Services - Schaumburg, IL
2005 to 2007
Explain mortgage loans and contracts to clients
* Collect current and delinquent loan payments
* Assist clients that are in bankruptcy or foreclosure status
* Review insurance and tax documents with clients
* Making and receiving calls to and from clients with loans through * Ameriquest
* Entering data for new loans in the computer system Technical Support/Quality Assurance Screening
AT&T Broadband - Schaumburg, IL
2000 to 2004
Lead meeting when manager was unavailable
* Rotated lead role and responsibilities with other supervisors
* Assigned work assignments to team
* Trained new employees on our systems and processes
* 5 Submitted directory listing orders to SBC, Focal and other telecom
* Companies
* Pulled various reports for management
* Handled clients concerns and complaints
* Worked to solve most telephone technical problems Education
Certificate in Adjuster
TEXAS ALL LINES ADJUSTER PRE LICENSING - Beach, TX July 2023 to September 2023
Associates in Business Management
University of Phoenix - Schaumburg, IL
2008 to 2011
American Home School - Lansing, IL
1994 to 1997
Skills
• Quality Assurance
Certifications and Licenses
IL Real Estate License
January 2020 to January 2024
Additional Information
Skills: Microsoft Word, Excel, PowerPoint, Visio, Internet, Social Media Applications, Certified Signing Agent, Notary
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