Customer Service Data Entry
Resume:
DEISMOND
DOH BUMLANGMIA BABILA
Wesley chapel NC
adzcq3@r.postjobfree.com
CAREER OBJECTIVE
Self-motivated servant leader with extensive teamwork solution in fostering communication. Result oriented and passionate about improving processes and reducing waste at the same time helping people and team grow to maximum potential. I enjoy the challenge of investigating, gathering data and resolving conflicts with interpersonal skills. Extensive knowledge on insurance policy and coverage interpretation. Certified Scrum Master, AWS Cloud Practitioner.
Strong communication skills both written and verbal
Typing and Data Entry accuracy and problem-solving skills.
Interpersonal, listening and conflict management.
Creative thinker and works efficiently.
Sensitive and cultural difference communication styles.
Ability to adapt to different customer personalities and unique situations.
Inbound and outbound phone.
Excellent typing and data entry skills.
Business Development.
Open to learning about new products, processes and techniques.
EXPERIENCE
Customer Service Representative
AMAZON. (January 2023 – Present)
Assisted customers via phone, emails and chat, addressing inquiries, resolving issues and providing product information.
Maintain a high customer satisfaction rate, consistently exceeding company benchmarks.
Collaborated with cross-functional teams to streamline processes and improve the overall customer experience.
Answer questions regarding product or services the customer may have.
De-escalade situations involving dissatisfied customers, offering patient assistance and support.
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
Processed and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.
Guide customers through troubleshooting, navigating the company website or mobile applications while purchasing or using digital tools.
Sales Representative
BUFALLO CHEMICALS (May 2022- December 2022)
Answering client’s questions about credit terms, products, prices and availability.
Giving sales presentations to a range of prospective clients.
Assisting in sorting out clints orders which are passed through me.
Understanding and promoting company programs.
Visiting clients and potential clients to evaluate needs or promote products services.
Negotiating contracts with potential clients.
Helping determine pricing schedules for quotes, promotions and negotiations.
Coordinating sales efforts with marketing programs.
Preparing weekly and monthly reports.
Obtaining deposits and balance of payments from clients.
Preparing and submitting sales contracts for orders.
Maintaining client records.
Project coordinator.
MAXIMUM SERVICES – DOUALA CAMEROON. (March 2015 – February 2022)
Reviewing and reviewing project plan with project team members.
Tracking project progress, managing the budget and analyzing workloads with the help of MS project.
Planning, organizing and directing projects to optimize processes, systems and to enable business objectives.
Developing methods and tools for requirement definition, process and workflow design and data modeling.
Developing best practices, techniques and tools for project planning, execution, project management, ongoing milestones/deliverable tracking, communication and key performance metrics.
Develop project plans and budgets, works and users to understand complex problems, and focuses on bringing issues to resolution, escalating and necessary to meet timelines.
EDUCATION
Bachelor of Education. Degree University of Buea Cameroon.
September 2010 - December 2014
Program Courses/Training.
Customer Service training.
Certified Scrum Master.
Certified AWS Cloud Practitioner.
TECHNICAL SKILLS
Internet explorer
Excel
Microsoft
Outlook
Advance in Microsoft office: PowerPoint.
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