Data Entry Customer Service

OBJECTIVE: DATA ENTRY

CAREER QUALIFICATIONS

Data Entry and Customer Service professional with 8 years of experience delivering excellence in service.

Highly resourceful; works extremely well with others, individually and as team member.

Prompt, fast learner and very reliable.

RELEVENT OFFICE & CUSTOMER SERVICE SKILLS & TECHNOLOGY

Keyboarding 45-55 wpm

Microsoft Word

Microsoft Outlook Email

10 Key speeds 8-9 Kph

Microsoft Excel-beginning

Copiers, fax machine

Fluent in English and French

Internet Explorer

Scanners

RELEVENT PROFESSIONAL EXPERIENCE

LOAN DOCUMENTATION SPECIALIST

. Proceeding with the verbal and written employment verification

. Assisting processors with the completion of the employment verification forms.

. Responsible for performing a variety of documentation to ensure compliance and procedures are accurate

DATA ENTRY

●Reviewed data to ensure completeness, accuracy and quality in accordance with data management standards.

●Compared input and output data with source documents.

●Accurately entered coded mortgage information into computerized system for Wells Fargo.

●Expediently entered tax exempt information into computerized system for Best Buy.

●Proficiently translated French Canadian documents and accurately entered insurance information into computerized system for Van Wagenen Financial Inc.

●Scanned documents and accurately entered medical claims forms information into computerized system applying CPT coding for Ucare of Minnesota meeting targeted deadlines.

●Set up customer bank accounts and recurring payment options.

●Applied fees to accounts as required in timely manner, ensuring prompt payments.

CUSTOMER SERVICE

●Assisted French speaking customers with purchasing and downloading software.

●Set up return merchandize authorizations, resulting in customer satisfaction.

●Promptly responded to customer phone calls and emails, to customer satisfaction.

●Processed checks and cash for deposits for BMN Express.

EMPLOYMENT HISTORY

Data Entry Clerk Iron Mountain, Bloomington, MN 03/2023

08/2023

Loan Documentation Specialist Wells Fargo, Minneapolis, MN 03/2018-12/2021

Data Entry Clerk Stewart Title, Bloomington, MN 03/2016-02/2018

Data Entry Clerk Carroll Enterprises, Plymouth, MN. 02/2015-02/2016

Loan Servicing Specialist

Wells Fargo, Bloomington, MN.

01/2011-2014

Data Entry Clerk

Best Buy, Richfield, MN

12/2008-12/2009

Bilingual Customer Service

Digital River, Eden Prairie, MN

12/2007-11/2008

Document Analyst

Van Wagenen, Eden Prairie, MN

02/2005-07/2007

Claim Processor

Ucare, Minneapolis, MN

03/2004-01/2005

Customer Service Associate

BNM Express, Minneapolis, MN

03/2001-01/2004

Data Entry Clerk Iron Mountain, Bloomington, MN 03/2023

08/2023

EDUCATION

Mass Media Communications and Pastoral Studies Coursework, North Central University, MN

Associate Degree in Documentation High Institute of Statistics, Kinshasa, DR of Congo

National Career Readiness Credential, through ACT, Minneapolis, Mn, 2014

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