Emmanuella Klu

024-***-****

adzcp2@r.postjobfree.com • Gmail

No.8 Nii Akansa St., Accra, Ghana, +23 3

PROFESSIONAL SUMMARY

•To develop a professional worker, whereas can constantly apply my knowledge, talents, skills, ideas and expertise for any highly reputed company and industry that offers me the opportunity and above all showing my integrity, honesty, commitment and excellence through participating in every activity that promotes the continual success of the company.

•Creative person who works well with minimum supervision.

WORK EXPERIENCE

Waitress May 2017 - Present

Mc-Kay’s Restaurant • Accra, Ghana

Main Duties

•Greet and seat guests

•Offer Menu and Wine List and attend to napkins

•Take Food and Beverage orders

•Serve Food and Beverage orders

•Check and clear Waiter’s station during and after service

•Generate the final bill from the POS system and offer to guest settlement

•Clear and re-set tables according to instructions.

•Clean all soiled linen to the designated area

Waitress Mar 2014 - Mar 2017

Feeb Fiesta Hotel • Tema, Ghana

Main Duties

•Responsible to take order and assist the cook to prepare food as per order of customers.

•Responsible in assisting the manager in preparing the menu card as well as price list.

•Providing effective supervision of all food and beverages services.

•Responsible to prepare recites and collect payments from the customers

•Implementing an online marketing plan to promote restaurant’s dishes to a wider range of people.

Receptionist Jun 2012 - Mar 2014

3G Projects and Technologies Ltd • Tema, Ghana

Position: Front Desk Receptionist / Secretary Main Duties

•Greet and assist visitors and guests arriving at the front desk

•Answer the phone in a friendly and helpful manner

•Provide excellent customer service

•Reserve and book room using attention to detail, speed and accuracy

•Take payments through cash, credit and debit cards

•Put information into the computer systems

EDUCATION

Maritime Course Nov 2021 - Dec 2022

Regional Maritime University • Tema, Ghana

•Certificate in International Convention on Standards of Training, Certification and watch keeping for Seafarers (STWC)

•Certificate of Proficiency in Fire Prevention and Fire Fighting.

•Certificate of Proficiency in Elementary First Aid.

•Certificate of Proficiency in Personal Safety and Social Responsibilities.

•Certificate of Proficiency for Seafarers with Security Awareness and Designated Security Duties.

•Certificate of Proficiency in Personal Survival Techniques.

Catering Jul 2015 - Dec 2015

G-Del Catering Institute • Madina

Certificate in Catering G-Del Catering Institute, Adenta Barrier, Madina

•Pastry making

•Bakery

•Cooking

•Cake decoration

•Bread making

Business Course Apr 2002 - Aug 2005

Kpando Technical Institute • Kpando, Ghana

Diploma in General Business Cert. Awarded: General Business Certificate Exams (GBCE)

SKILLS

To bring skills, experiences and competence acquired to further enhance the image, prestige of the organization as waitress and also work diligently to achieve its organizational objectives.

•Ability to interact easily with customers, approachable and very good entertainer

•Respectful and also make sure to make customers feel comfortable and satisfied

•Also serve customers with their desirable dishes and on time

•Excellent inter-personal relationship and report writing skills

•Good presentation skills and a good team player

PROFESSIONAL CREDENTIALS

•Certificate in Maritime

VOLUNTEER WORK

Receptionist / Secretary Feb 2017 - Aug 2023

Ella-Kay Ventures • Accra

•Greet and assist visitors and guests arriving at the front desk

•Answer the phone in a friendly and helpful manner

•Provide excellent customer service

•Reserve and book room using attention to detail, speed and accuracy

•Take payments through cash, credit and debit cards

•Put information into the computer systems

•Typing and making photocopies to customers

•Large format printing, Pictures framing, T.Shirt Printing, Exams question, Bill board, Funeral Receipt, Graphic Designing, Complementary Card and Online Registration

Contact this candidate