Sales Representative Customer Service

JOSEPH M. GRACEY

Madison, CT ***** 203-***-**** **********@*****.***

Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Information Updates

Site Visits

Effective Customer Communication

Professional Relationships

Client Retention

Telecommunications Systems

Telecommunications Sales Representative, 12/2011 - 02/2023 Advanced Procurement Center, LLC – Stamford, CT

Brought over two millions dollars of new business to APC over first two years of employment. Primary responsibilities includes sales and purchasing of telecom equipment. Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Pursued existing and potential customers by phone, email and text message to generate leads and close sales.

Telecommunications Sales Representative, 04/2007 - 12/2011 Novus, LLC – Fairfield, CT

Increased company sales by 2.5 million dollars over the first two years of employment. Responsible for sales and purchasing of all brands of telecommunications equipment. Brought idea to management that allowed Novus to become an NEC distributor, bringing new customers on-board.

Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies and pricing.

Drove new business by acquiring new clients and expanding new and existing relationships. Telecommunications Sales Representative, 12/1989 - 04/2007 ATL Enterprises – Stamford, CT

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Increased company sales by 100% in first three months of employment. Responsible for purchasing and sales of telecommunications equipment including Avaya, Mitel, Nortel, Toshiba and TIE/Nitsuko/NEC.

Continued relationship with AT&T Credit Corp for purchasing off lease AT&T equipment helping ATL become a strong AT&T reseller.

Responsible for designing monthly advertising ads that appeared in trade publications. Responsible for keeping sales department with up to date current market pricing. Networked with Aztec to allow ATL to have latest software for all TIE/Nitsuko products we sold. Increased number of product lines sold from one to six in first six months of employment. Telecommunication Sales, 01/1989 - 11/1989

CAA International – West Palm Beach, FL

Sold digital telephone systems and parts.

Established relationship with AT&T Credit Corp to buy off lease AT&T phone equipment. Networked with other companies to increase business. Bachelor of Science: Computer Engineering, 08/1986 University of Central Florida - Orlando, FL

Associate of Science: Engineering, 08/1978

Palm Beach Junior College - Lake Worth, FL

EDUCATION

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