Customer Service Representative

CRESIE L CLAY

**** * ********* *** *******, IL **642 312-***-**** ***********@*****.***

EDUCATION

Bachelors of Business Administration

University of Phoenix

Objective

Client focused professional looking to apply my 15+ years of customer service, sales, and operations.. My past role with relevant experience has included Managing the relationships between clients and advisors. In addition to assisting with the day-to-day operational needs of the business. All while maintaining my own book of business generated through phone sales and referrals.

PROFESSIONAL EXPERIENCE

Saks Fifth Avenue, Chicago, IL

07/21-Present

Sales Associate

•Building a productive trust relationship with clients

•Remain knowledgeable on products, promotions on products offered and discuss available options

•Ensuring high levels of customer satisfaction through excellent sales services

•Assisting and suggesting ways to improve sales

•Understanding a customer’s concerns and quickly determine solutions with limited supervision

•Demonstrates a high level of energy and ability to multi-task

•Developing social media strategies to include constantly changing metrics and response to clients

Louis Vuitton, Chicago, IL

08/17-11/2020

Client Service Specialist

•Maintain an entire database of client sales to ensure that clients and their client advisor continue the relationship past the point of sale.

•Generated a book of business of over 300k monthly, through creating repeat business from digital sales.

•Manage daily operational task including inventory, selling and service

•Work alongside operations manager and store director to assist with client related issues as it related to recovering from dissatisfaction.

•Empowered thoughtful gestures creating moments to earn memories

•Forwarding customer requests to the appropriate personnel

•Taking incoming calls, emails, and icon requests

•Scheduled private appointments for the LVMH experience

•Manage existing client relationships, and formulating and implementing advice

Illinois Action for Children, Chicago, IL

Customer Service Representative Team Leader

06/2004-07/17

•Achieved a 97% customer satisfaction rating for continuously providing excellent customer service.

•Provided timely follow-through on customer requests, inquiries and needs for child care assistance.

•Resolved customer disputes in a timely fashion by leveraging government funding knowledge.

•Answered 15+ calls per hour, exceeding target rate by 15%

•Cross-trained new hires.

•Collaborated with maagement and fellow reps to make sure customer protocols are efficient.

Contact this candidate