Help Desk Technical Support

TIMOTHY D. VASICEK

**** *. ***** ***. #*** Federal Heights, Co. 80260

M: 970-***-****

E-mail: **************@*****.***

SUMMARY OF QUALIFICATIONS:

Over 2 decades of experience in providing a wide range of technical support, from, field work repairing computers, to established corporations. I have provided excellent customer support in everything I have done, and I make it a top priority. My experience ranges from troubleshooting PCs to providing server administration.

COMPUTER SKILLS:

●Advanced PC and network troubleshooting skills

●Active Directory Administration

●Exchange Administration

●Installing, configuring, and maintenance on Windows ’95, Windows ’98, Windows NT 4.0 Workstation, Windows NT 4.0 Server, Windows ME, Windows 2000 Professional, Windows 2000 Server, Windows 2000 Advanced Server, Windows XP Pro, Windows 7, and Windows 10

●Bomgar remote software, Ivanti, Service Now, Microsoft Tools

●Hardware and software installation and maintenance experience, including major hardware and software migrations, laptop hardware repair

●Hard drive imaging and configuring, SCCM

●Network configuration experience in an NT and Novell environment, as well as Ethernet and token-ring topologies

●Laptop, desktop, and server configuration, installation, and upgrading experience.

●Basic network cabling and network installation

●A+ Certified

PROFESSIONAL EXPERIENCE:

ML Holdings

Help desk/Desktop Support

02/2023 to 04/2023

Resolving tickets for the Help Desk

Deploying laptops, desktops, peripherals and IPhones

Used EndPoint Central and MDM for device deployments

Used Verizon’s website to assign phones to users

Used Active Directory and Microsoft 365

Adams County

Desktop Support and Help desk

12/2021 to 01/2023

●Assisting with upgrading Windows 10 on all systems.

●Used Ivanti for imaging, ticketing, device and user administration

●Assisting Desktop support and Help Desk, deployment and maintenance of all systems, printers and scanners

●Utilized Active Directory for user accounts and SCCM for imaging

Machol & Johannes

Help desk/Desktop support/ Network Administration

06/2021 - 12/2021

●Complete support of all systems in all locations

●Managing the Service Desk using Service Now. All tickets being routed correctly and SLA’s honored.

●Imaging of laptops and desktops using Microsoft Tools

●Trouble shooting hardware, software, and network problems.

●Used AD to reset accounts, add users to groups, and make sure they were in the correct OU.

●Support of all conference rooms, projectors and phones.

●Support remote users via MS Quick Assist and Teams

●Network Administration for user accounts and shares

Hain Celestial

Service Desk Analyst

07/2018 - 02/2021

●Managing and servicing the Service Desk. All tickets being routed correctly and SLA’s honored.

●Imaging of laptops and desktops

●Onsite support of Celestial Seasonings locations.

●Trouble shooting hardware, software, and network problems.

●Used AD to reset accounts, add users to groups, and make sure they were in the correct OU.

●Support of all conference rooms, projectors and phones.

●Support remote users via MS Quick Assist and Teams

Seagate

Desktop Support Technician

10/2017 - 4/2018

●Trouble shooting hardware, software, and network problems.

●Used AD to reset accounts, add users to groups, and make sure they were in the correct OU

●Imaging systems and installing them using Microsoft Toolkit

●Support of all conference rooms and projectors and phones

●Printing support

●Cell phone, both Android and IOS support

●Support of remoter users around the world, using Bomgar software

Unisys, Dell

Field Technician

05/2016 – 10/2017

●Field repair of laptops, desktops and tablets for Dell.

●Required competent hardware troubleshooting skills and diagnosis

US Postal

Service Clerk

03/2007 to 02/2017

●Glenwood Springs, Silt, Craig, Edwards, Minturn Co.

●Officer in Charge and Postmaster

IBM Global Services

Network Administrator

●06/04 to 02/2007

●Active Directory Administration, Exchange Administration including LAN/WAN for 27 different Johnson & Johnson companies

●Set up, maintain, and monitor user accts, managed network shares

●Outlook/Exchange Administration

●File and folder group sharing rights management

U.S. Postal Service

IS Technician

03/02 to 03/04

●Technical support on local Help Desk.

●Hardware and software trouble shooting for multiple platforms.

●Field and LAN support.

●Organization of replacement PC’s.

●Responsible for LAN connectivity in field offices.

●Imaging and image building for field workstations.

●Migration of hardware and software

●Laptop support and repair

Earthnet Inc.

Technical Support Engineer

10/01 to 01/02

●Technical support for local ISP

●DNS, Domain hosting, website administration

●Dial Up, ISDN, DSL connectivity and configuration support

●Web Site support. Working in ASP and HTML. Updating and

●troubleshooting web site problems.

●StorageSoft Inc

Resource Services Technician

. 9/99 to 10/01

●Statistical and logical black box dynamic software testing.

●Documentation of testing results.

●Cooperation with developers to troubleshoot in-house imaging

●software.

●Technical support on all software products.

●Researching, experimenting with, and integrating various technologies

●into current systems or existing customer systems.

●Supporting the network administrator with wiring, troubleshooting the

●network, and desktop support.

●Supporting the network administrator with backing up network to tape

●drives.

●Supporting the network administrator with creating, organizing, and

●maintaining user accounts on the network.

●Web Site support. Working in ASP and HTML. Updating and

●troubleshooting web site problems.

Contact this candidate