Case Manager Mental Health
Resume:
Will Anderson
Auditor
Indianapolis, IN, *****
****************@*******.***
Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Skills
Microsoft Office Suite
Typing Skills: 60 Wpm.
Meticulous
Ability to Multitask Under High-Pressure Situations
Clear & Concise Written & Verbal Communication
US English
Analytical and Critical Thinking
Self-Motivated
Teamwork and Collaboration
Cultural Awareness
Good Telephone Etiquette
Work History
Minute Auditing
Eli Lilly Pharmaceuticals, Indianapolis, IN
Planned lessons for allotted time to strengthen weak subjects and build skills.
Reviewed 90 sets of minutes for a Fortune 100 level corporation
Found common strengths and weaknesses to improve recording of minutes to improve pharmaceuticals alliance management
Presented presentation for annual review
Attended office meetings and was responsible for recording minutes of meetings
Helped create a best practice tool for that department
Case Manager's Assistant
Aspire Indiana Mental Health, Indianapolis, Indiana
●Room checks
●Scheduling doctors' appointments
●Cleaning and organizing rooms
●Helping guests move
●Managing risks and safety in a federal program
●Serving a greater population with multiple resources to fulfill daily tasks
●Office filing
●Writing documents
●Peace intervention between hotel management and patrons of program
●Instructed physical activities
●Oversaw day-to-day activities of residents in homeless shelter facility.
●Improved clients' coping with routine life activities such as food budgeting and rental payments.
●Worked with clients to improve life choices and maximize benefits of programs.
●Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
●Coordinated referrals and direct support for homeless clients
●Resolved problems, improved operations and provided exceptional service.
●Offered friendly and efficient service to customers, handled challenging situations with ease.
●Maintained excellent attendance record, consistently arriving to work on time.
●Led projects and analyzed data to identify opportunities for improvement.
COVID-19 Door Screener
IU Riley Outpatient Center, Indianapolis, IN
●Maintained excellent customer relations.
●Kept work area clean and safe.
●Greeting staff, patients, and visitors.
●Complete COVID-19 screening questions with all individuals entering the building.
●Ensuring all individuals entering the clinics are wearing masks or handing out masks as necessary.
●Ensuring all individuals use hand sanitizer prior to entering clinics.
●Other duties as assigned by Supervisor.
Refilling sanitation stations
Handing out Covid-19 response information
Keeping patients satisfied
Screen patients when entering Riley Center
Insurance Representative
American Income Life Insurance, Indianapolis, In.
●Life, Inbound and outbound phone support
●Direct phone calls to the correct departments
●Used Microsoft and Google Suite to create and maintain performance, staffing and training reports, logs and spreadsheets.
●Took minutes in office meetings
●Record messages when team members are unavailable
●Kept office space organized
●Provided weekly updates to office supervisor on department status
●Negotiated salaries with candidates and provided counter-offers to determine win-win solutions.
●Identified potential prospects through referrals, cold calling, job websites and career fairs
Education
Bachelor of Science: Analytical Science
Indianapolis University Purdue University (IUPU) - Indianapolis, IN
●Continuing education in Medical Research
●Member of Disability Rights
Human Services
Ivy Tech Community College - Indianapolis, IN
Accomplishments
Rose Award Nominee
.
2022-07 - 2022-09
2021-05 - 2021-09
2021-01 - 2021-03
2017-01 - 2017-03
2021-08 - Current
2015-08 - 2019-07
Contact this candidate