Supply Chain Customer Service

Thomas Pelletier

Materials, Logistics, Warehouse & Supply Chain MGR

*************@*****.*** • 810-***-****

www.linkedin.com/in/thomas-p-27b21944 • Flint, Michigan

Demonstrated success deploying supply chain solutions and optimizing business operations via strategic planning and effective management

Summary

Detail-oriented logistics management professional with 15+ years’ progressive experience boosting production efficiency and reducing procurement costs via exceptional supply chain administration. Adept at creating business strategies and employing lean principles in finetuning logistics, inventory, and order fulfillment operations. Proven expertise mitigating shrinkage through proactive planning and resource allocation.

Areas of Expertise

Supply Chain & Logistics Management

Contract & Budget Administration

Inventory & Risk Controls

Lean Logistics & JIT Manufacturing

Project & Program Management

Warehousing & Inventory Control

Team Leadership & Training

Process Optimizations

Forecasting & Reporting

U.S. Army and DOD Contract & Logistics Management Education

Master of Science in Management, Project Management

Colorado Technical University

Bachelor of Business Administration in Marketing and Management

American Intercontinental University

Associate in Automotive Aftermarket Management

Northwood University

Accomplishments

Reduced procurement costs by $250K and enhanced operations leveraging lean production principles at Haworth Inc.

Headed operations across 4M sq ft warehouse and saved $3M per annum as Logistics Manager for Fuyao Automotive North America.

Supervised 25+ employees and reduced aircraft on the ground (AOG) orders by 85% at Global Aerospace Logistics.

Career Experience

Vital Engineered Components Company, Sterling Heights, MI 01/2023 – 08/2023 Materials Manager

Improved purchasing, shipping, and warehouse operations, through continued training and management of employees, in all aspects of Logistics and Materials management.

Manage the material management process and ensure on-time delivery of quality products.

Identify and manage outside suppliers as necessary.

Implement and Support Processes required maintain Regulatory Compliance.

Assess current material availability; forecast availability based on the customer releases and new program information.

Ensure an adequate supply of materials is on hand and in the order pipeline to achieve customer requirements.

Develop and maintain company contracts with suppliers.

Evaluates and approves conditions for issuing and awarding business.

Resolves discrepancies with vendors, contractors, and suppliers.

Lead negotiations with suppliers.

Develop, Organize, and Report on Key Performance Indicators

Oversee the daily activities of schedulers, receiving and shipping clerks, and buyers.

Manage reporting methods, minimizing, and disposing of obsolete materials.

Direct production planning and scheduling based on sales forecasts.

Direct production and inventory control, shipping and receiving, and materials storage.

Maintain inventory levels to ensure deliveries occur within customer timelines.

Oversee shipping and receiving functions related to purchased parts and finished goods.

Identify opportunities to reduce transportation costs and charges.

Manage and monitor storage of purchased parts and finished goods.

Establish procedures and manage execution of year-end physical inventory.

Stefanini Group, Southfield, MI 12/2021- 12/2022

Global Provisioning Manager

Built warehouse, created inventory and quality procedures for a global provisioning team. Responsible for the successful provisioning, licensing, and setup of Stefanini Groups clients’ devices. Overseen a team of Business and Provisioning Analysts, leading them toward a shared set of goals and outcomes focused on increasing Stefanini’s customer satisfaction. Increased efficiency and on time delivery by 96%. Improved inventory accuracy by 100% this past year. Created procedures for managing all incoming and outgoing shipments, implemented cycle counts, cleaned out all the old inventory that was mismanaged in the past. And developed a vision and team atmosphere around company values and effective change management of processes and mindsets of the team.

Managed Provisioning team to ensure requests are appropriately allocated and actioned amongst team in line with relevant KPIs and SLAs

Ensure the delivery of high-quality provisioning with high levels of client satisfaction

Ensure customer service is timely and accurate daily

Contribute to improving customer support by actively responding to queries and handling complaints

Manage and coordinate urgent and complicated provisioning escalation issues

Provide day to day support and supervision to the Provisioning Team

Monitor and manage the distribution of work, and report on team performance, progress of services and issues/risks

Provide support and resolution to escalated issues.

Review and analyze existing provisioning processes (end-to-end) and identifying appropriate improvements.

Engage in supplier performance reviews, representing the provisioning team and championing a maintained strong professional working relationship.

Conduct monthly one-to-one sessions with individual team members as well as formal reviews.

Improved warehouse operations initiated receiving and shipping procedures best practices and proactively offered ideas and solutions to problems which impact or influence team performance.

Fuyao Automotive North America, Plymouth, MI 4/2017 – 12-2021

Materials and Purchasing Manager

Coordinate all aspects of logistics from warehousing through workforce governance, scheduling, and transportation. Foster relationships with stakeholders, guarantee supply efficiency, and effect on-time fulfillment by anticipating demands and optimizing supply chain operations.

Managed operations across 4M sq ft warehouse; leveraged Oracle and EDI in fulfilling orders and forecasting production/purchasing needs.

Saved $3M annually through customs duty drawback scheme.

Spearheaded the company’s relocation project to Plymouth and established warehouse operations from scratch.

Improved manufacturing efficiency via effective resource allocation, scheduling, and logistics/production budget administration.

Mitigated supply shortages and enhanced shipment efficiency by effecting process and layout optimizations.

Facilitated data-driven optimizations by creating reports on corporate metrics including delivery rates, order fulfillment, inventory turns, logistics, customer scorecards, and delivery performance.

Supported MMOG annual assessment and monitored inbound/outbound shipments.

Updated logistics data records and customer portals

General Dynamics, Sterling Heights, MI 12/2016 – 4/2017

Integrated Logistics Support Program Manager

Created SSPL and SSP content for Logistics Engineering. Facilitated testing by coordinating material purchase from GFE/GFM sources. Consulted with EPM and ILS functional leads on LE scope and budget negotiations. Resolved LE issues and monitored project performance and key metrics.

Improved compliance with Integrated Logistics Support (ILS) by finetuning program strategy.

Estimated costs, planned and prioritized project activities.

Guided budgeting, forecasting, scheduling, and execution of ILS elements and risk controls.

Created highly accurate proposal estimates to facilitate contract acquisition and project execution.

Served as key point of contact for subcontractors on SCM, ILS Functional Organizations, and suppliers.

Supported Request for Proposals (RFPs), Capability Maturity Model Integration (CMMI), and Lean Six Sigma (LSS) programs.

Communicated with stakeholders on ILS programs and represented GDLS at program-level meetings, engineering milestone reviews, and other noteworthy events.

Updated Integrated Logistic Support Plan (ILSP) for programs as needed.

The Norma Group, Lake Orion, MI 11/2015 – 12/2016

Customer Service Representative

Employed EDI and MRP systems in facilitating order fulfillment and resolving customer complaints. Provided outstanding services via phone and email channels. Furnished customers with information on orders, products, and shipment procedures. Edited order parameters, including address, and fulfilled service discontinuance requests. Collaborated with internal departments on communication initiatives.

Oversaw CSR and account management activities for major North American accounts.

Reduced production waste by streamlining operations; identified malfunctions and refined products, packaging, shipping, service, and billing methods to enhance production quality.

Haworth Inc, Holland, MI 11/2013 – 11/2015

Material Planner – Production Planning Detail Scheduling (PPDS)

Applied Material Resource Planning (MRP) and heuristics in supply chain planning to ensure material consistency. Conducted needs analysis, utilizing work center and plant capacity requirements in creating efficient workflow schedules. Supported manufacturing and distribution departments in maximizing product allocation, and expedited order delivery. Balanced service levels, inventory, and resources.

Saved $250K in annual procurement costs, improved OTD and supplier rating, and led tracking project for long lead time parts.

Efficiently onboarded employees, supervised scheduling activities, and eliminated operational bottlenecks.

Supported lean initiatives to reduce wastage; monitored inventory levels and coordinated disposal of excess materials.

Material Planner/Commodity Buyer 11/2012 – 11/2013

Surpassed supply and order accuracy by reviewing and updating planning reports/supply orders. Maximized product allocation and championed techniques to support Just in Time (JIT), agile manufacturing, desired inventory levels, corporate inventory turn goals, and forecast information for Master Production Scheduled items.

Eliminated supply chain interruptions and successfully identified alternative sources to ensure seamless production.

Reduced lead times and efficiently managed inventory leveraging JIT and Agile strategies.

Global Aerospace Logistics, Abu Dhabi, UAE 6/2008 – 7/2012

Logistics Supervisor

Evaluated client needs and delivered logistics solutions, resulting in timely completion of open orders. Established standard operating procedures for material planning section, greatly improving TFU efficiency. Tracked repair costs and vendor performance, and replenished inventory levels through excellent stock control. Completed complex projects in line with company policies and regulatory requirements.

Governed team of 25+ staff, across multiple countries, in supporting aircraft maintenance operations through material planning, purchasing, and technical follow-up.

Completed outstanding two-year project and reduced aircraft on the ground (AOG) orders by 85%.

Achieved 100% increase in processing efficiency for shipments, receipts, and return of warranty procedures.

Improved data accuracy on past, current, and future repairs by executing system upgrades and incorporating TFU functions.

Additional Experience

Case Manager, Michigan Department of Human Services, Flint, MI

Supply Sergeant – Special Operations Aviation Regiment, United States Army, Savannah, GA

Certifications

IATF 16949:2016 / ISO 9001:2015 Auditor Certificate

Michigan Department of Human Services Eligibility Specialist Training Certificate

Michigan Department of Corrections 3 Phase Officer Recruit New Employee Curriculum

Performance Systems & Training, Inc., Microsoft Office Certificate

United States Army Logistics Training Department Unit Supply Specialist Certificate

United States Army Primary Leadership and Development Course Certificate

Technical Proficiency

MRP/ERP

Oracle

SAP

Microsoft Office Suite

EDI Edisoft/Qrs/QRX/Future 3/AX/ICARas

Contact this candidate