PROFESSIONAL • Fluent in Spanish

PROFILE • Advanced Computer Skills

Microsoft Word/Excel/PowerPoint/Access

• Administrative Skills

Record Keeping/Faxing/Scanning/Mail & Email Correspondence

• Customer Service

• Appointment Setting

• Phone Sales

Telemarketing /Cold & Warm Leads

EDUCATION POST BACCALAUREATE DIPLOMA IN PARALEGAL STUDIES 2013

Central Piedmont Community College — Charlotte, NC

BACHELOR OF BUSINESS ADMINISTRATION 2009

Briarcliffe College — Bethpage, NY

EXPERIENCE APPOINTMENT SETTER/ADMINISTRATIVE AIDE

Legal Services of Southern Piedmont — Charlotte NC 2014

Made outgoing phone calls to sponsors to set appointments for in person orientation work shop.

Performed data entry utilizing Legal Server database.

APPOINTMENT SETTER/ADMINISTRATIVE AIDE

Mecklenburg County Bar Foundation Attorney Referral — Charlotte NC 2012

Made outbound calls to potential clients with expressed interest in 30 minute consultation with an attorney.

Analyzed client’s current situation in order to make recommendations regarding attorney needs and accurately match client to attorney.

Handled light administrative work such as faxing, mailings, and emailing, closing accounts and record keeping.

MARKETING INTERN

Multisystem Forms — Huntington Station, NY 2008

Direct mailed promotional literature to businesses

Answered all questions related to customer service

Managed systems for creating new business

PHONE SALES REPRESENTATIVE

Katherine Gibbs School — Melville, NY 2007

Developed call sheets and made outbound cold calls to employers and HR managers to market services and generate business.

Assisted in setup of departmental activities and events

TELEMARKETING ASSOCIATE

Seacoast Lending — West Hampstead, NY 2006

Managed lead flow, phone list and appointment log for telemarketing efforts.

Developed call sheets and made outbound cold calls to individuals to market services and generate business.

PROFESSIONAL Sarah Darby (supervisor) Jim H. Carter JD. (Instructor)

REFERENCES Lawyer Referral Service Paralegal Department

Mecklenburg County Bar Foundation Central Piedmont Community College

Phone: 704-***-**** ex119 Phone: 704-***-****

adzcis@r.postjobfree.com Office Hours: M&W 10am to 11:00am

Or T & Th. 10:30am to 1:30pm

adzcis@r.postjobfree.com

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