Contact

\_ Phone

+639*********

Email

daleamorin@gma il .com

Address

#*** ***** ***. ************

Subdivision, Nangka, Marikina

City

Skill

• Computer Literate

• Willing to help, patient

with people and willing

to learn

• Can work under

pressure

• Honest. Reliable, and

trustworthy

• Good Communication

Skills

CIUBAL,

RUIZ DALE A.

About Me

Seeking to apply customer service and use

proven skills in communication and problem

solving to provide expert service. Handled

40-50 calls on a daily basis while resolving

ca ller's issues smoothly and quickly.

Education

University of Northern Philippines

Tamag, Vigan City

2017-2021

Bachelor of Science in Hotel and

Restaurant Management

[Experience

Call Center Representative

ResultsCX (November 2021 - December 2022)

Healthcare Account

Non-Voice

• Making Outpatient and Inpatient

Authorizations for member's surgery,

admission, and medicines.

• Sending E-mail s to the assigned nurses with

professionalism to help escalate or expedite

the patient's authorization as they request.

Voice

• Checking member's eligibility and status of

their authorizations

• Helping the providers with their codes

• Helps the caller with their issues and

concern with their plan

• Helps the provider to change the date of the

va lidity of their patient's authorization with

the approval of the assigned nurse.

• Transferring calls to the proper department

which the caller wishes to talk to.

Contact this candidate