Customer Service

Ramona Taylor

252-***-**** ***************@*****.*** 2014 Longview Dr. Wilson, NC 27893

EDUCATION

Batchelor of Business

University of Mount Olive

Jan 2010 – Nov 2013

Jan 2017 – Feb 2018

** **edit hours Mount Olive, NC

June 1996

High School Diploma

E.T. Beddingfield High School

Wilson, NC

PROFESSIONAL EXPERIENCE

Outpatient and Emergency Patient Access Representative Wilson Medical Hospital April 2023-Present

Wilson, NC

Documenting and clarifying patients’ information.

Working with hospital systems to gather information to register patients.

Calling the doctor’s offices to retrieve needed information so the client be seen.

Gathering information from the patients to make the database is adequate and efficient.

Maintaining good customer service with the population of Wilson County and surrounding counties.

Making sure the patients’ needs are met & they experience quality healthcare. Dispatcher

Mar 2018 – Present

EASJ Transport LLC

Wilson, NC

● Managing truck drivers’ schedules & routes

● Scheduling freight to be picked up & delivered

● Providing shipping details to customers

● Documenting all calls, deliveries, routes, & times for pick-ups and drop-offs

● Completing shipment invoices

● Handling customers complaints and inquires

● Negotiating rates & delivery timelines

● Reviewing logs of truck drivers

● Using Intellichief Document Management to store files for the company Wilson County Department of Social Services

Income Maintenance Caseworker/Customer Care Call Center Jan 2008- July 2019 Wilson, NC

● Process Medicaid, Food Stamps, and Adult Medicaid

● Gathering the needed client information via phone and/or notices

● Interviewing customers via phone by asking the necessary questions.

● Processed information reported by person, phone call, or mail.

● Passing need information to the proper or assigned worker.

● Calling the customer to make sure that their recertification information is on time. To ensure that their benefits continue.

● Completing change forms for addresses, phone numbers, employment, etc.

● Sending out notices and reminders for client information

● Contacting organizations for wages, rentals, mortgages, utilities, etc.

● Gathering client information for case workers

● Seeing clients on a rotating basis & checking for new information

● Gave excellent customer service to the diverse population of Wilson County

● Using the agency’ different states systems to acquire needed information to process applications and certifications

Ramona Taylor

252-***-**** ***************@*****.*** 2014 Longview Dr. Wilson, NC 27893

● Taking applications for Food & Nutrition, Adult Medicaid, & Family Children Medicaid

● Sending replacement cards for benefits & new information SKILLS

● Excellent Organization Skills

● Strong Communication Skills

● Detail Oriented

● Research & Analytical Skills: Critical thinking, reviewing information, data collecting, and reporting.

● Technology Skills: Word, Excel, PowerPoint, Email management, Web research skills

● Ability to multitask in a fast-paced demanding environment.

● Works effectively by oneself as well as in team environments ● Strong management and troubleshooting skills.

*References upon request

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