Customer Service
Resume:
Marielys Colon
Providence, RI ***09
************@*****.***
Professional summary
Goal Oriented and energetic with a solid history of achievement in Customer Relations Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer Service, clerical skills and Money Management.
Skills
Administration and Management
Active Listening
Monitoring
Active Learning
Time Management
Clerical
Production and Processing
Experience
Oct 2019-Jan 2021
Attleboro, Ma
Customer service representative
Waste management
Take 100+ calls a day, start and cancel services, schedule pickup appointments, respond to customer requests, concerns and or any customer escalations. Data entry.
Aug 2015-Jan 2018
Providence, RI
SR Customer service teller
Citizen Bank
Process customer transactions, assist in the day to day retail banking operations, Attention to detail, identify teller transaction discrepancies. Perform local Overides. Assist in the weekly money shipments as well as cash audits. Head cash for the branch. Making sure that the tellers are up to date on their courses. Assist the teller with any transaction questions. Making sure that everyone is up to date with their customer service, And greet and assist customers with any questions or concerns that they may have.
Mar 2013 -Aug 2015
Smithfield, RI
Lead Teller
Dunbar Armored
Identify transaction mistakes when debits and credits do not balance.Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.Perform clerical tasks such as typing, filing, and answering customer phone calls.Sort and file deposit slips and checks.Count, verify, and post customer deposits.
Process and maintain records of customer's inventory balances. Order a supply of cash to meet daily needs.Count currency, coins, and checks received
Jun 2011 -Feb 2013
Warwick, RI
Retail Manager
New York & company
Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.Compute sales prices, total purchases and receive and process cash or credit payment. Help customers try on or fit merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment
Feb 2010 -Apr 2011
Cranston, RI
Cashier
McDonald's
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.Accept payment from customers, and make change as necessary.Clean and organize eating, service, and kitchen areas.Communicate with customers regarding orders, comments, and complaints.Relay food orders to cooks.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Nov 2008 -Mar 2010
Cranston, RI
Clerk
Technic inc
Operate office machines, such as photocopiers and scanners, facsimile machines,voice mail systems, and personal computers. Answer telephones, direct calls, and take messages.Maintain and update filing, inventory, mailing, and database systems
Jul 2006 -Dec 2007
East Providence, RI
Medical Assistant
Decresenzo chiropractic
Record patients' medical history, vital statistics, or information such as test results in medical records. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.Interview patients to obtain medical information and measure their vital signs, weight, and height.Clean and sterilize instruments and dispose of contaminated supplies.Show patients to examination rooms and prepare them for the physician.
Education
Current
CCRI- Business Management
Cranston, RI
Jun 2006
Certified Medical Assistant Certificate
Gibbs college
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