Customer service representative
Resume:
SUMMARY OF QUALIFICATIONS AND SKILLS
People orientated Customer Service Representative with 10+ years of experience resolving complex customer inquiries in a fast-paced environment. Passionate about building strong customer relationships, with a spirit of excellence while providing exceptional customer service.
Effective communicator
Multi-tasking
Problem solving
Negotiation skills
Active listening
Team player
Proficient in Microsoft Office
Detail-orientated
EDUCATION
Dallas Baptist University, Dallas TX Aug 2019
Master of Arts in Professional Development, Concentration Counseling
University of North Texas, Denton, TX Dec 2010
Bachelor of Science in Hospitality Management
Minor Business Administration
El Centro College, Dallas, TX May 2002
Associate in Applied Science Food and Hospitality
WORK EXPERIENCE
Caregiver Oct 2019 Current
Cerna Home Care LLC Plano, TX
Monitor patient medications and update health charts Maintain open communication between families and health care professionals regarding client’s medical and emotional condition.
Document and report any changes in client’s health status.
Assist clients with personal care, including dressing, mobility, administering medication, personal hygiene, eating and transporting to doctor’s appointments.
Favor Delivery Runner Jan 2016 March 2020
Favor Delivery Plano, TX
Managed 50+ daily detailed customer orders.
Verified each order against delivery instructions before delivering to customers.
Interacted with customers and employees of other companies in a friendly and professional manner.
Assistant General Manager Jun 2016 Jul 2017
Boston Market Dallas, TX
Maximized profits by managing P&L controllable items.
Recruited and trained team members.
Lead with integrity and focused on the company's mission and values.
Managed the stores’ food orders, equipment and supplies & maintained optimum food
costs.
Front Desk Agent Feb 2013 Dec 2015
Fairmont Hotels & Resorts Dallas, TX
Performed 40+ check-in and check-outs daily.
Managed online and phone reservations.
Informed customers about payment methods and verifying their credit card data.
Provided prompt, courteous, and efficient handling of all requests for guests.
Loan Processor Feb 2012 Feb 2013
Wingspan Portfolio Advisors Dallas, TX
Entered loan information into AUS systems (LP and DU)
Ordered credit reports/supplements, HOI mortgagee clause changes, appraisals, title work, MI cert, payoffs, flood cert, VOM and VOD.
Calculated income documentation (pay stubs, tax returns, WVOE's).
Provided a high level of customer service by being proactive in communication with customers, banking centre associates and realtors while effectively maintaining a 40 - 50 loan pipeline. Successfully processed and closed multiple property and loan types (Manufactured, Condo, Site Condo, 2-4 family, multi-family) - (Conventional, Fixed, ARM - cash-out, no cash-out).
Manager Jun 2000 Feb 2012
Whataburger Restaurants Dallas, TX
Maximized profits by managing P&L controllable items.
Recruited and trained team members.
Lead with integrity and focused on the company's mission and values.
Managed the stores’ food orders, equipment and supplies & maintained optimum food costs.
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