Instructional Designer Project Management

Catherine Small

**** ******** **, ******, ** • 334-***-**** • *****.*****@*****.*** • linkedin.com/in/catuxd

• https://www.catlxd.com/home

Instructional Designer

An innovative and results-oriented Instructional Designer with a strong background in performing needs assessment, executing project plans, driving cross-functional collaboration, and aligning initiatives with greater organizational goals. Accessibility and inclusion are at the forefront of my design. WORK EXPERIENCE

Intuit • Boise, ID, USA • 10/2022 - 08/2023

Learning Technology Specialist / Instructional Designer

• Implemented instructional theories and design thinking to develop and deliver tutorials, documentation, and training programs to 2,235 Sales learners

• Troubleshot over 220 learner tickets, collecting data, and proactively preventing future issues

• Wrote an accessibility playbook addressing gaps in the LMS and presented it across the company

• Built and maintained Docebo learning plans to support new initiatives and the professional development of 2,235 Sales learners

• Independently leveraged AI in the creation of technology trivia, contributing to gamification to engage and motivate learners

• Applied learning design best-practices in the end-to-end creation of Camtasia video content learner guidance courses, removing technical barriers in the LMS.

• Built educational assessments and surveys in Scorpion to assess learning effectiveness and identify gaps

• Cross-functionally created a self-service project management guide to streamline the project management process and align internal stakeholders across Sales L&D INE • Cary, NC, USA • 02/2022 - 09/2022

Instructional Designer

• Worked independently and collaboratively to design a user experience workflow to optimize the lab creation process spanning 5 teams in 3 countries and creating scalable growth

• Collaborative creation of Agile training materials, increasing efficiency and rolling out an agile project management framework

• Conducted market research and analysis of tech industry certification renewal trends, contributing to the design of a new roadmap

• Created Jira and Confluence trainings using Articulate 365 Rise and Storyline promoting visibility across the company

• Created quality assurance and performance metrics ensuring consistency across the company Auburn Online • Auburn University • Full-time • 01/2020 - 01/2022 Instructional Designer

• Designed and delivered asynchronous, interactive, foreign language programs and securing over

$130,000 in contracts

• Managed time-sensitive and complex projects while balancing the needs of the learners, the subject- matter experts, and the team

• Created, designed and redesigned learning content using adult learning principles to empower learners and increase motivation

Auburn Global • Auburn University • 01/2017 - 01/2020 ELS Instructor

• Redesigned 12 courses, expanding the curriculum and raising global student numbers and increasing student retention rates

• Analyzed data to redesign courses and measure success Chung-Ang University • Seoul, South Korea • Full-time • 09/2010 - 01/2017 ESL Professor

• Designed, developed, and facilitated curriculum for the Chung-Ang English Program including Reading, Writing, Speech, and TOEIC courses

• Coordinated curriculum for the Chung-Ang English Program achieving consistency and student success

EDUCATION

MA in Intercultural Studies

Dublin City University • Dublin, Leinster, Ireland • GPA: 3.5 • 09/2006 - 12/2008 BA in English and German

Indiana University • Bloomington, IN, USA • GPA: 3.5 • 09/1997 - 12/2001 SKILLS

Articulate Storyline, Camtasia, Communications, Critical Thinking, Digital Media Production, Diversity and Inclusion, Innovation, Instructional Design, Leadership, Learning Management Systems, Learning Theory, Needs Assessment, Project Management Skills, Rise, Strategy, Time Management CERTIFICATIONS

Trusted Tester Section 508 Standards for Web

US Department of Homeland Security • 01/2023 - 03/2023 Trusted Tester Section 508 Introduction to Trusted Tester Testing Tools US Department of Homeland Security • 01/2023 - 02/2023

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