Customer Service Representative

STACIA SMITH

*** ********** ****, ***** ** ***** · 708-***-****

*********@*****.***

To secure a career in a reputable organization by obtaining a position in which I can utilize and expand my knowledge, training, and skills obtained by my previous experience in the customer service industry, while making a significant contribution to the success of the company.

EXPERIENCE

JUNE 2020 – PRESENT

HOUSE MANAGER, NUCARE (FLOSSMOOR, IL)

Manages the household budgets and fundraising.

Organizes travel arrangements and social events as needed.

Works directly with residents to help them accomplish daily activities.

Provides information, advice, and support to residents, families, and staff.

Monitors business performance and quality of residential care.

Implement and develop policies that help keep confidential information confidential.

Manages scheduling to ensure that adequate coverage needs are met.

MAY 2018 – JUNE 2020

DIRECT SUPPORT PROFESSIONAL, NUCARE (HAZEL CREST, IL)

Administered care for mentally challenged children and adults.

Established and maintained daily routine care for the individuals living in the center by cooking, cleaning, bathing, etc. (Made sure all individuals’ needs were taken care of).

Managed staff and made sure all appointments/obligations were scheduled.

Transported residents to and from social and medical appointments.

Corresponded with residents’ guardians, SST workers, and/or Behavioral Analysts.

FEB 2014 – MAY 2018

DIRECT SUPPORT PROFESSIONAL, PIONEER CONCEPTS (FLOSSMOOR, IL)

Administered care for mentally challenged children and adults.

Established and maintained daily routine care for the individuals living in the center by cooking, cleaning, bathing, etc. (Made sure all individuals’ needs were taken care of).

Managed staff and made sure all appointments/obligations were scheduled.

Transported residents to and from social and medical appointments.

Corresponded with residents’ guardians, SST workers, and/or Behavioral Analysts.

FEB 2010 – FEB 2014

CUSTOMER SERVICE REPRESENTATIVE, CONNORS PLUMBING & HEATING (WASECA, MN)

Served as a primary customer contact to communicate work order statuses to customers.

Answered phones, took customer service requests, and worked with accounts payable.

Functioned as customers' ambassador in meeting work order requirements.

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EDUCATION

1994-1996

SOUTH SUBURBAN COLLEGE - SOUTH HOLLAND, IL

1988-1992

BLOOM TOWNSHIP HIGH SCHOOL CHICAGO HEIGHTS - CHICAGO HEIGHTS, IL,

SKILLS

Home Health • CNA • Direct Care • Direct Support • Disability • Residential Cleaning • Caregiving • Event Planning • Childcare • Team Management • Budgeting • Laundry • Medication Administration • Nursing • Home Care • Vital Signs • Management • Meal Preparation • Leadership • Case Management • Developmental Disabilities Experience • Box Truck • Delivery Driver Experience • Patient Care • Medical Records • Senior Care • Office Management

Assertive

Attentive

Conflict Resolution Techniques

Customer Satisfaction

Efficiency in all Microsoft Programs

Individualized Service Plans

Organizational

Staff Training

Team Management

Verbal & Written Communication

Workflow Processes

50+ WPM

ACTIVITIES

Initiative-taking home health care manager and customer service representative with 15+ years of experience, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to manage diverse business requirements. History of management, retaining clients, and training talented staff. In search of mid-level or management position with an innovative employer in the home health care and/or customer service industry.

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