Customer Service Technical Support

Location:

Posted:

August 30, 2023

Koby Howard

Ellenwood, Ga *0294

************@*****.***

SKILLS

Communication Skills

Microsoft Office Specialist Expert

Microsoft Word Certified

EXPERIENCE

APPLE INC, CUMBERLAND GA - GENIUS BAR TECH

AUG 2018 - DEC 2020

●Diagnose product issues on the spot, explaining situations with patience and compassion.

●Problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems.

●Provided insightful advice and friendly, hands-on technical support to the Apple customers in need.

ELEMENT BUCKHEAD HOTEL - RECEPTIONIST

JAN 2021 - JAN 2022

●Performing all check-in and check-out tasks.

●Managing online and phone reservations.

●Informing customers about payment methods and verifying their credit card data.

HUMANA - CLAIMS REVIEW REPRESENTATIVE

JAN 2022 - MAY 2023

●Provided excellent communication and customer service skills and be passionate about providing stellar support to Humana members.

EDUCATION

Georgia State University, Atlanta Ga -

August 2021 - Present

Currently in school for my Associates Degree In Business Technology