Mohammad Zahid Hossain

IT Technical Support

Mobile: 016********

adzc2r@r.postjobfree.com

Summary:

IT technical support professional with 14 years of experience providing excellent customer service and troubleshooting technical issues. Skilled in hardware and software installation, network maintenance, and system administration. Able to work independently and collaboratively to find effective solutions. Technical Skills:

Operating Systems: Windows 7,10 &Windows Server 2012 R2, Linux Mint, Ubuntu & Mac OS Network Administration: LANs / WAN, TCP / IP, DNS, DHCP, Wireless,4G routers and switches, Cyberoam Firewall, Active Directory, Domain Controller, ZKTeco Bio- metric time Attendance system, Avaya IP Office, PABX, Aruba AP, ip camera, cctv etc. Hardware: Desktops, Laptops, Printers, Servers, Mobile devices, Attendance system Software: Bit defender/Kaspersky Antivirus, Symantec Backup Exec, Symantec Ghost Solution Suite, MS Office 2013/2016, Office 365, LibreOffice Adobe Acrobat, AutoCAD. Oracle Primavera etc. Professional Skills:

Troubleshooting and problem-solving skills

Knowledgeable in various operating systems, including Windows, Linux and Mac OS

Ability to work under pressure

Excellent communication skills, both written and verbal

Ability to work independently and as part of a team

Ability to prioritize and manage multiple tasks and projects

Customer service and support skills, Networking skills

Familiarity with remote desktop tools and ticketing systems

Short Description of Working Experience

Organization Designation Location Duration

Global Brand Executive-Engineer chowmuhony, Agrabad 1st March 2023-Till now Tesla Medical Services IT Administrator Mehdibag, Chattogram 1st January 2023-28th February 2023 Leading Edge Technology Manager, Technical

& IT Support Team

Leader

Anderkilla, Chattogram Oct 2001 to July 2022

Taqwa Computer IT Support & Owner Noor Tower, Athurar depu.ctg

Feb 2020-Aug 2021

Aljaberengineering W.L.L IT Technical

Support Officer

Doha Qatar July 2007- AUGUST 2019

Computer Village Trainer and

Hardware Lab in

charge

Chowmuhony Chattogram 2005-2006

WORKING EXPERIENCE: 6

Organization Designation Location Duration

Global Brand Executive-Engineer,

RMA &Service Dept.

chowmuhony, Agrabad 1st March 2023-Till now

Responsibilities:

1. Troubleshoot & Installation of Computer Hardware & software related product like Brand PC, CLONE PC, Notebook, printer, Projector, Motherboard, UPS, Scanner Security and surveillance product, Computer accessories 2. customer support both indoor & outdoor within lowest possible time 3. Handover the Defected spare parts to the International/Local RMA Claim Section & follow up for the replacement. 4. Arrange/Purchase Spare parts for service department. 5. To provide report (Daily, Weekly & Monthly) To RMA Manager. 6. attain all telephone calls, give online support.

WORKING EXPERIENCE: 5

Organization Designation Location Duration

Tesla Medical Services IT Administrator Mehdibag, Chattogram 1st January 2023-28th February 2023 Responsibilities:

Ensuring RADSPa server is running smoothly without any issues

Provided remote support for doctors & hospital working remotely

Upload and update doctors, hospital user account and password on RADSPa server.

Create default role for doctors and hospital,

Add macro, doctor signature, make report page, add modality, procedure.

Install free router and drop box to hospital to send DICOMM images.

If any major issues occurred, coordinate with Indian Team to resolve that issue.

Troubleshoot network and system issues, including connectivity problems and server downtime WORKING EXPERIENCE: 4

Organization Designation Location Duration

Leading Edge Technology Manager, Technical & IT Support Team Leader Anderkilla, Chattogram Oct 2001 to July 2022 Responsibilities:

Provided technical support to 30 Branches of Dhaka Bank in ctg zone, troubleshooting and resolving hardware and software issues

Responded and resolved technical support requests from users via phone and email

Dhaka bank portal issues, domain joining, windows installation & software setup, printer, scanner installing and troubleshooting

(physically & remotely)

Network rack dressing, leveling, modular fixing, cabling and crimping network cables & connectors as per requirements.

ATM machine server rack mounting, router, switch, IP phone, ip camera, ups installation.

IT Support to opening Sub-Branches of IFIC Bank in all Division in Bangladesh.

2 desktop pc, printer, scanner, batch scanner, ups, ip phone, router installation in every sub branch of IFIC bank.

Responded to help desk tickets in a timely and professional manner

Provided end-user training and support for various applications

Maintained accurate and detailed records of all help desk activities WORKING EXPERIENCE: 3

Organization Designation Location Duration

Taqwa Computer IT Support & Owner Noor Tower, Athurar depu.ctg Feb 2020-Aug 2021 Responsibilities:

Computer sales & services, Accessories

Desktop, Laptop repairs, maintenance

Recondition used laptop & Desktop sale

WORKING EXPERIENCE: 2

Organization Designation Location Duration

Aljaberengineering W.L.L IT Technical Support Officer Doha Qatar July 2007- AUGUST 2019 Responsibilities:

Provide IT support to around 300 users end for their desktop, laptops, wireless router, scanners, printers and other IT assets as per company IT policy.

Configure mail client for office 365/POP/IMAP and troubleshooting

Troubleshooting of IP Camera, CCTV, video conferencing equipment & access control device.

Troubleshooting problems across both Windows and Mac and Linux operating system and applications

Maintaining Domain Controller, AD user and computer creation, modification/deletion, creating groups, adding computers to appropriate group, blocking unwanted sites on firewall and installing antivirus on computers & servers.

All kinds of network cable patching, rack dressing and mounting and troubleshooting in LAN and WAN environments

Upgrading and replacing the computer parts like video card, sound card, motherboard, power supply, etc.

Creating new extensions, speed dial numbers & troubleshooting other telephonic issues (Avaya IP Phone or PABX).

Configuring, installing 4G Routers and Access Points and Maintaining Access Point through Wireless Controller

Installing and configuring windows OS and Microsoft Office 365, MS Office 2013/2016, Auto-desk Software, Adobe software, Antivirus, Oracle Primavera Project Management as par user request and Setup Company email for new users.

Provides guidance and work leadership to less experienced technicians.

Controlled the inventory including maintaining hardware and software stock updating database accordingly.

Coordinate with IT vendors for IT items ordered and delivered, upgrades and replacements warranty issues and payments due

Used remote access to perform troubleshooting when needed in various site offices.

Managing and daily update of ZKTeco Bio-metric time Attendance system

Using help desk ticket system to document and accurately keep track of all user issues. WORKING EXPERIENCE: 1

Organization Designation Location Duration

Computer Village Trainer and Hardware Lab in charge Chowmuhony Chattogram 2005-2006 Responsibilities:

New pc Assemble, setup and full installation for new customer.

All kinds of computer servicing, Data recovery & maintenance

Certifications:

Course Period Institute Subject

Computer Basic Certificate 3 Months National Youth development & Technical training academy

MS Office Applications

Computer Hardware &

Networking

6 Months Ananda Multimedia, Dewan hat, ctg Software, Hardware & Networking

CCNA 3 Months Online free course/Practical experience Routing & Switching MCSA 2 Months Online free course/Practical experience Windows server 2008/2012 Chip level laptop Repairing 6 Months King of Laptop solution Chip level laptop repairing Education: SSC-1996

H.S.C-1999

Language Proficiency: Bengali, English & Hindi

Personal Contact Details:

Name Md.Zahid Hossain Mobile 016**-***-***

Father’s

Name

Late Md Nurul Hoque Mother’s Name Late Khaleda Hoque Dob

Post Office

11-05-1981 E-Mail

Police Station

adzc2r@r.postjobfree.com

Amin Jute Mills Bayezid

Address C/O: Hoque Palace, Mirpur Road, Mirpara, Athurar Depu.Chattogr am. DECLARATION

I hereby declare that the details mentioned above in my resume are correct to the best of my knowledge and belief. I bear the responsibility of any error or mistake in the data if occur in the future.

Contact this candidate