Support Specialist Customer Service

James Onwukwe

San Antonio TX Remote ************@*****.*** www.linkedin.com/in/james-onwukwe

SUMMARY

Goal-oriented and aspiring Information Technology professional, CyberSecurity Analyst and US Airforce Reserve member. Presently holds an Active Secret Clearance. Have my current experience as a medical technician actively in the military but always held a passion for the IT industry. Recently completed the Computer User Support Specialist program at ACI Learning to prepare for an entry-level IT position. Currently working toward ITIL, A+, Network+, and Security+ certifications. Igbo language native speaker(Nigerian language)

SKILLS

Troubleshooting

Active Directory

Ticketing System

Call Center Triage

iCloud, Virtual Migrations

TCP/IP, LAN, WAN, VLAN

Operating Systems

Identity Security Threats

Customer Service

Remote Desktop Utility

Conflict Management

Microsoft Office 365

EDUCATION & TECHNICAL TRAINING

ACI Learning On Campus Computer User Support Specialist (CUSS) Program Completion Date: Sep 2023

Colaberry School of Data Science and Analytics Online

Data Analytics Completion Date: Sep. 2023

Alamo Colleges, San Antonio College On Campus

Associate of science (Major in Biology/PA Pre-Req) Completion Date: 2025

Abia State University On Campus

Bachelor of Science in Education Integrated Science Completion Date: Sep. 2011

CERTIFICATIONS

NREMT Aug. 2022

PeopleCert

ITIL 4 Foundation July, 2023

CompTIA

A+ (In Progress) Security+ (In Progress) Network+ (In Progress)

PROFESSIONAL EXPERIENCE

Jachon Nig Ltd Aba, NG

Business Manager. Jan 2018 – May 2022

• Board member resolution and decision making.

• Queries departmental head on business strategy.

• Supervises the efficiency of departments.

• Strategize on ways of meeting the goals and objectives of the organization.

• Ensures business targets are met.

SUNGJIN TEXTILES Aba, NG

Forklift Driver Sep 2013 – Jan 2018

• Offloading of raw material fabrics to various processing machines

• Loading of finished textile to truck for delivery

• Transporting finished goods to storage areas

DOS FURNITURE Aba, NG

Assistant production Dec 2012 – Sep 2013

Coupling/assembling of component parts of the furniture cabins

Movement of furniture parts to various processing areas

MILITARY EXPERIENCE

United States Airforce Reserves Lackland, AFB, San Antonio TX

Medical Technician Nov 2021 – Date

Patient care/Nursing management. Wound debridement and management

Blood glucose level check. Patient transport and transfers

Patient vital assessment. Phlebotomy

Patient medical documentation IV fluid insertion Triage

Contact this candidate