Customer Service Representative
Resume:
Joseph Bourus
Indianapolis, IN
**********@*****.***
Summary of Qualifications:
• Reli. able
• Confident/ assertive, fast learner
• Detail oriented
• Excellent communication skills
• Great customer service
Special skills:
• Computer Literate
• As a DSP (Direct Support Specialist) I have a lot of patience and understanding of the
“customers” issues, so that I am able to fix a problem without, or with minimal aggravation. (I will explain more of what a DSP is when I get to the previous job section.)
● I have 10+ years personally interacting with the customers I have had, with the various positions I have held, and I feel that I have a decent vocabulary and am able to listen and respond in the best manner possible in order to “rectify” any issue I may encounter.
● Excellent -multi-tasker, in fact, I like it. I love being able to prioritize the issues at hand and when completed exactly as planned, I feel very accomplished and am always ready for the next few “fires” to put out
(figuratively speaking.)
Work Experience
Maintenance technician
Sandstone Court Apartments
August 2018 - June 2020
I Was Responsible For Upkeep A 186 Unit Complex, Including; Grounds And typical Home Maintenance, Which Made My Attention to Detail Much Better, As Well As My Multitasking Skills - It Also Helped With My Already Sufficient multitasking skills.
I have experience with electrical, woodwork, plumbing, pool maintenance, And ordering whatever supplies we may need, As well as many other useful skills
Direct Support Professional
Consumer Integrated Support Services
March 2018 – August 2018
● I am a In home Caretaker of mentally and Physically disabled persons
● I am responsible for keeping track, and taking them to their Doctors appointments.
● I am also responsible for maintaining their medications that they have to take at certain times of the day.
● But overall I am there to make them have a reasonable quality of life, have a companion or someobe they look forward to seeing and talking.
● This job requires an extensive amount of customer service. Driver
Iron Mountain - Indianapolis, IN
September 2016 to December 2016
● I retrieved various companies secure documents in a 26' box truck to be destroyed/shredded.
● A lot more multi-tasking was needed than I first anticipated, but I caught on quick.
● There were customer complaints once in a while, but I was usualy able to explain and fix the issue on site without “boss” intervention. – but of course I would still inform supervisor of what happened
● Then this is when Iron Mountain bought recall out, and laid me off a few months later after the Higher ups decided that they needed to let 3 people go. Driver
Recall Information Management - Indianapolis, IN
January 2016 to September 2016
● Same job Decription as above
● Then Iron mountain bought recall out and laid a few People off. Warehouse Lead
Safelite autoglass - Indianapolis, IN
March 2011 to November 2015
Responsibilities
● I wore many hats working for this company.
● General shipping and receiving; 5 years of forklift, reachtruck, and order picker experience.
● Daytime coordinator of deliveries and delegating responsibilities of about 7 other employees.
● Problem solving, and nonstop multi-tasking. Along with other stock and organization related tasks.
● I also worked as the customer service representative in the office for about a year, which included; extensive organizing, filing excellent customer service was an absolute must – if someone got the wrong piece of their order, I was the one who they talked to. I would not only absolutely listen to the customer, I would also be very empathetic, then I would do everything in my power to correct the issue, and usually I got off of the phone with a satisfied customer, usually.. You can’t win them all.. But I sure do try Accomplishments
I have had a huge impact on this company, I have implemented many of my ideas that have improved productivity. I have moved up from ordinary delivery driver to warehouse associate, and then to warehouse lead position for a short time, with extensive training in the office part of the business as well.
Skills Used
I have demonstrated quality leadership skills, excellent customer service, as well as being very Reliable, Loyal and eager to learn as much as possible, as quick as possible in order to learn my job as fast as I can.. I also have demonstrated that the quality of my work can be described as Organized and always clean. I also try my hardest every day to have the best possible attitude, so that my positive attitude can, hopefully, rub off on everyone else. Maintenance
holiday inn express - Indianapolis, IN
October 2007 to February 2011
Responsibilities
● General hotel maintenance such as; change light bulbs, fix dripping tubs ans sinks, repair air conditioners,
● To have excellent communication and customer service is a must working with hotel guests on a day to day basis, going into their room when something is not working properly is immedally not a “delightful” situation, but I did my best to either be calm and fix the problem, or if it was possible move them to a different room, with the offer of me moving their belongings as well as going to the front desk to retrieve the new keys, and Possibly a discount depending on the issue (usually under my discretion.) but all in all the guest usualy turns aroung and is a happy camper by the end of said encounter
● keeping the outside appearance of the hotel aesthetically pleasing to the eye. Accomplishments
● I received employee of the month 4 times while employed, and was nominated many more.
Skills Used
● An abundance or problem solving was needed in order to do the job at hand, as well as multi-tasking
● Extensive Customer service
● the prioritizing of all the tasks at hand from most important to least important was a good skill that I feel that I am pretty good at.
Education
High school or equivalent in General
Decatur Central High School - Indianapolis, IN
Skills
, extensive customer service Inventory management, task management, experience with various tools and forklift or picking, Computer Literate
machines, logistics, and general communication polices director, extensive customer service experience, microsoft office knowledge.
Additional Information
I am not a "lazy" person. I am very organized and have a huge sense of regency, also very self-motivated
I love challenging myself and pushing myself to get as far in this life that I possibly can.
Contact this candidate